Hybrid HR Helpdesk Specialist - Benefits & Inquiries

University of Michigan; Ann Arbor (MI); Híbrido; USD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Life insurance

Long-term disability

Flexible spending accounts

Descripción de la vacante

University of Michigan Shared Services Center is seeking an Human Resources Customer Care Representative Intermediate to deliver responsive HR support to university staff. You will handle benefits and HR inquiries by phone, triage tickets, and document interactions in a case management system.

This role emphasizes accuracy, productivity, and collaboration in a high-volume environment. Hybrid work options may be available; on-site presence in Ann Arbor may be required occasionally with a

Formación

• 1+ years of experience providing customer service with triage or call center function.
• Intermediate data entry and computer skills.
• 1+ years of experience with business software solutions.

Responsabilidades

• Answer inquiries by phone regarding HR topics and benefits.
• Triage and resolve tickets using a case management tool.
• Access records in multiple systems to respond to inquiries.
• Communicate updates via email and phone to capture required information.
• Collaborate with partners, customers and colleagues.

Conocimientos

Customer service

Data entry

Phone support

Educación

High school diploma or equivalent

Descripción del empleo

University of Michigan Shared Services Center is seeking an Human Resources Customer Care Representative Intermediate to deliver responsive HR support to university staff. You will handle benefits and HR inquiries by phone, triage tickets, and document interactions in a case management system.

This role emphasizes accuracy, productivity, and collaboration in a high-volume environment. Hybrid work options may be available; on-site presence in Ann Arbor may be required occasionally with a