HR Coordinator Intermediate Associate

University of Michigan; Ann Arbor (MI); Hybrid; USD 42,000 - 56,000; Full time

Job summary

The University of Michigan Shared Services Center (U-M SSC) is seeking an HR Coordinator Intermediate Associate to provide transactional HR support across campus units. You will process postings, payroll changes, and audits using a ticketing system, joining a high-volume, detail-focused team.

Reporting to the HR Coordinator Supervisor, you will collaborate with business partners, contribute to process improvements, and ensure timely, accurate processing of requests.

Qualifications

• High school diploma or equivalent.
• 1+ years of customer service experience.
• Intermediate-level data entry and computer skills.
• 1+ years of experience with business software solutions.

Responsibilities

• Develop subject matter expertise in HR through on-the-job training.
• Spend 80% of time completing transactions.
• Handle a high volume of tickets using a case management tool.
• Manage job openings and HR job data in UM software.
• Process employment records for staff, faculty, non-students, and students.
• Conduct resume review and interview scheduling.
• Work in a collaborative environment with business partners, customers, and colleagues.
• Participate in continuous process improvement projects.
• Other duties as assigned

Skills

Customer service

Data entry

Communication

Education

High school diploma or equivalent

Tools

Ticketing system

Business software solutions

Job description

The University of Michigan Shared Services Center (U-M SSC) is a customer service organization focused on providing user-friendly and cost-effective administrative services to the university community. The SSC offers key financial and human resource transaction services to customers.

The HR Coordinator Service processes HR transactions and is a service that U-M schools, colleges, and administrative units (collectively "units") opt-into. The SSC maintains a strong focus on customer service with expectations for timely and accurate processing of requests.

Reporting to the HR Coordinator Supervisor, the HR Coordinator Intermediate Associate serves as a member of the Human Resource Operations Team. You will provide administrative support to numerous University units across campus, engaging with them through a ticketing system. In this role, you will process job postings, job change requests, payroll changes, payroll reporting, special projects, other complex transactions, and audit inquiries. You will be working in a high-volume, transactional environment which requires strong attention to detail. This position is expected to meet productivity & accuracy standards.

Responsibilities*

• Develop subject matter expertise in the area of HR through on-the-job training.
• Spend 80% of the time completing transactions.
• Handle a high volume of tickets using a case management tool to open, document, process, and resolve tickets.
• Manage job openings and HR job data in U-M software.
• Process employment records for staff, faculty, non-students, and students.
• Conduct resume review and interview scheduling.
• Work in a collaborative environment with business partners, customers, and colleagues.
• Participate in continuous process improvement projects.
• Other duties as assigned

Required Qualifications*

• High school diploma or equivalent
• 1+ years of experience providing customer service
• Intermediate-level proficiency with data entry and computer skills
• 1+ years of experience with business software solutions

Why Work at Michigan?

In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:

• Seven paid holidays, one floating holiday, and four paid season days.
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Work Locations

Because occasional on-site presence may be required, you are expected to live within a reasonable commuting distance to Ann Arbor. You are required to have a high-speed internet connection and a designated working space in your home. The home work environment should be free of distractions to ensure focus. You will have access to confidential information; therefore, the workspace should provide adequate privacy to protect sensitive information. Equipment, including a laptop and monitors, will be provided for your use. Occasional overtime may be required to ensure customer requests are completed on time.

Additional Information

The University of Michigan, with an operating budget of more than $10 billion, is a leader in higher education. U-M SSC provides administrative support related to financial and human resources in the following areas: Accounts Payable, Travel and Expense, General Accounting, Accounts Receivable, Benefits, HR Data Management, Time and Leave, and Employment Process. To learn more about U-M SSC, please visit our website: www.ssc.umich.edu.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.