ESC - Specialist, Leave Management

Equiliem; Atlanta (GA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical Insurance

Vision & Dental Insurance

Life Insurance

Matching 401(k)

Commuter Benefits

Employee Discounts & Rewards

Payroll Payment Options

Job summary

Equiliem is seeking a Leave Management Specialist in Atlanta, GA to administer employee leave and absence programs from initiation through closure, ensuring accurate records and compliance. This role provides high-quality, confidential support in a high-volume service center, guiding employees through leave processes and return-to-work procedures.

You will coordinate with Payroll and Benefits to ensure accurate pay and benefit enrollment, maintain privacy, and support a positive employee

Qualifications

• 3–5 years of experience in leave management or employee benefits administration.
• 3–5 years of experience in a call center or service center environment.
• Strong customer service skills with a professional and service-focused approach.
• Excellent oral and written communication skills.
• Experience with HR or case management systems (e.g., portals, HCM platforms).
• Detail-oriented with the ability to manage multiple tasks simultaneously.

Responsibilities

• Provide guidance on leave policies, procedures, and applicable legislation.
• Receive, process, and track all leave requests accurately.
• Assess and adjudicate leave claims, ensuring documentation is complete and compliant.
• Coordinate with Payroll and Benefits to ensure accurate pay and benefit enrollment for employees on leave.
• Authorize return-to-work based on physician documentation, job requirements, and guidelines.
• Assist employees in navigating the return-to-work process and accessing benefits.

Skills

Customer service

Communication

Attention to detail

Teamwork

Problem solving

Tools

Microsoft Word

Microsoft Excel

Job description

Leave Management Specialist

Atlanta, GA

Pay : $28.00 - $30.00

26-01848

Job Summary

The Leave Management Specialist is responsible for administering employee leave and absence programs from initiation through closure, ensuring accurate records and compliance with applicable policies and legislation. This role provides high-quality, consistent support in a high-volume service center environment, guiding employees through leave processes, facilitating return-to-work procedures, and maintaining confidentiality while delivering an exceptional employee experience.

Job Responsibilities

• Provide guidance on leave of absence policies, procedures, and applicable legislation.
• Receive, process, and track all leave requests accurately.
• Assess and adjudicate leave claims, ensuring documentation is complete and compliant.
• Coordinate with Payroll and Benefits to ensure accurate pay and benefit enrollment for employees on leave.
• Authorize return-to-work based on physician documentation, job requirements, and departmental guidelines.
• Assist employees in navigating the return-to-work process and accessing appropriate benefits.
• Log all interactions and transactions in the case management or leave management system.
• Follow standardized processes for handling inquiries, transactions, and requests.
• Maintain employee privacy and protect sensitive information in accordance with company policies.
• Participate in ongoing training to remain current with policies, legislation, and system updates.
• Actively seek knowledge through self-guided learning and documentation to improve proficiency.

Job Requirements

• 3-5 years of experience in leave management and/or employee benefits administration.
• 3-5 years of experience in a call center or service center environment.
• Strong customer service skills with a professional and service-focused approach.
• Excellent oral and written communication skills.
• Experience with HR or case management systems (e.g., portals, HCM platforms).
• Attentive listening skills and ability to ask probing questions for effective problem-solving and issue escalation.
• Exposure to HR functions including policy, compensation, employee relations, benefits, and performance management.
• Detail-oriented with the ability to manage multiple tasks simultaneously.
• Proficient in Microsoft Word and Excel.
• Dependable, adaptable, and willing to learn in a dynamic environment.
• Team-oriented with a positive attitude and collaborative approach.

About Equiliem

Equiliem believes in empowering success. It's our job to cultivate relationships that connect people and employers in a way that is inclusive, intelligent, and allows both to thrive.

Across the U.S., leading companies in healthcare, government, engineering, manufacturing, professional services, and energy rely on us for their workforce solutions. Our recruiting and HR services include contract and direct hire staffing, Payrolling/EOR, Independent Contractor Compliance, and Managed Services.

For almost 30 years, we've helped shape our industry. Today, we continue to research, ask questions, and continuously enhance the candidate journey and client experience.

Benefits

We offer a comprehensive benefits package to our employees, which includes:

• Medical Insurance
• Vision & Dental Insurance
• Life Insurance
• Matching 401(k)
• Commuter Benefits
• Employee Discounts & Rewards
• Payroll Payment Options

EEO Employer

Equiliem is an equal opportunity employer. We do not discriminate or allow discrimination based on race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Equiliem will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [emailprotected] or [phone].