HR Operations Associate: Front Desk & Onboarding

University of North Florid; Jacksonville (FL); On-site; USD 40,000 - 54,000; Full time

Job summary

University of North Florida is seeking an HR Operations Associate to provide administrative and operational support for the HR department. You will help with onboarding, maintain employee records, and handle routine HR tasks in Workday and ServiceNow.

Responsibilities include front desk coverage, coordinating onboarding sessions, and assisting with recruitment communications while ensuring compliance with policies and labor laws.

Qualifications

• High school diploma and 2+ years of relevant experience.
• Experience providing front-desk and intake support in an HR environment.
• Familiarity with HR systems (Workday, ServiceNow) and basic reporting.

Responsibilities

• Provide front desk and intake support for HR Operations, triaging inquiries via ServiceNow and HR mailbox.
• Assist with onboarding sessions and New Employee Orientation (NEO) logistics.
• Maintain HR booking calendar and coordinate meetings.
• Prepare, organize, and maintain recruitment materials and documentation.
• Process NEO and onboarding paperwork in Workday; maintain employee records.
• Prepare routine reports, dashboards, and HR metrics.
• Answer employee inquiries and escalate complex issues to HR staff.
• Assist with HR space organization, asset tracking, and inventory.
• Support student workers and temporary staff as needed.

Skills

Front desk support

ServiceNow

Workday

Data entry

HR metrics

Education

High school diploma or equivalent

Tools

Workday

HRIS

Job description

University of North Florida is seeking an HR Operations Associate to provide administrative and operational support for the HR department. You will help with onboarding, maintain employee records, and handle routine HR tasks in Workday and ServiceNow.

Responsibilities include front desk coverage, coordinating onboarding sessions, and assisting with recruitment communications while ensuring compliance with policies and labor laws.