Human Resources Operations Associate

University of North Florid; Jacksonville (FL); On-site; USD 40,000 - 54,000; Full time

Job summary

University of North Florida is seeking an HR Operations Associate to provide administrative and operational support for the HR department. You will help with onboarding, maintain employee records, and handle routine HR tasks in Workday and ServiceNow.

Responsibilities include front desk coverage, coordinating onboarding sessions, and assisting with recruitment communications while ensuring compliance with policies and labor laws.

Qualifications

• High school diploma and 2+ years of relevant experience.
• Experience providing front-desk and intake support in an HR environment.
• Familiarity with HR systems (Workday, ServiceNow) and basic reporting.

Responsibilities

• Provide front desk and intake support for HR Operations, triaging inquiries via ServiceNow and HR mailbox.
• Assist with onboarding sessions and New Employee Orientation (NEO) logistics.
• Maintain HR booking calendar and coordinate meetings.
• Prepare, organize, and maintain recruitment materials and documentation.
• Process NEO and onboarding paperwork in Workday; maintain employee records.
• Prepare routine reports, dashboards, and HR metrics.
• Answer employee inquiries and escalate complex issues to HR staff.
• Assist with HR space organization, asset tracking, and inventory.
• Support student workers and temporary staff as needed.

Skills

Front desk support

ServiceNow

Workday

Data entry

HR metrics

Education

High school diploma or equivalent

Tools

Workday

HRIS

Job description

DepartmentHuman Resources, AdminCompensationGeneral Description/Primary Purpose:The Human Resources Operations Associate provides administrative and operational support to the HR department and assists with the day-to-day execution of HR processes. This role supports the efficient delivery of HR services by maintaining accurate records, assisting with New Employee Orientation (NEO), coordinating routine activities, and serving as a first point of contact for employees and stakeholders under the guidance of senior HR operations staff.Job Functions:Provide front desk and intake support for HR Operations, including staffing coverage and triaging inquiries received through ServiceNow and the HR general mailbox.Ensure Front Desk, Onboarding sessions, and NEO sessions are staffedAssist with recruitment processes, including posting job openings, scheduling interviews, and coordinating candidate communications.Maintain HR booking calendar and coordinate meetingsPrepare, organize, and maintain search materials and documentation throughout the recruitment process in accordance with established procedures.Timely process NEO and onboarding paperwork in WorkdayMaintain and update employee records in HR systems and personnel files to ensure accuracy and compliance.Support onboarding and New Employee Orientation (NEO) activities, including preparation of new hire paperwork, coordination of orientation logistics and materials, employee communications, and completion of assigned Workday processing/ reporting.Perform data entry and assist with the preparation of routine reports, dashboards, and HR metrics.Respond to general employee inquiries and route more complex issues to the appropriate HR staff member.Support HR space organization, asset tracking, and coordination of supplies and inventory.Assist with maintaining the HR service booking calendar and providing scheduling support as directed.Support student workers and temporary staff by providing task assistance and escalating issues to HR Operations leadership as needed.Provide general administrative support to the HR team, including scheduling meetings, preparing routine correspondence, and maintaining files.Ensure compliance with organizational policies and applicable labor laws through accurate recordkeeping and adherence to established procedures.Marginal Functions:Other duties as assigned.May assist with special projects as requested by the HR Leadership Team.During declared campus emergencies, this position may be required to perform specific job related duties at a designated off campus location or place of residence.Required QualificationsHigh school diploma and 2+ years of relevant experience. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219.Statement(s) of UnderstandingThis position requires a background check. In conjunction with the University's policy, this position may also require a credit check.The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX CoordinatorEqual OpportunityThe University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.CarnegieUNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.