Hr operations

Teamware Solutions; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Teamware Solutions is seeking a Contract Staff member for HR Services to enhance EMEA-related HR Operations. The successful candidate will be responsible for providing accurate query resolutions, onboarding candidates, and maintaining HR data integrity. This role requires a minimum of 2 years of experience in HR services and expertise in HR applications like SAP and Success Factors, along with strong communication skills.

Qualifications

• Minimum 2 years experience in HR Services and applications.
• Graduation required; Post-Graduation is advantageous.
• Excellent written and verbal communication in English.

Responsibilities

• Ensure timely resolution of HR queries with a focus on employee experience.
• Maintain HR records accurately in systems like SAP and Success Factors.
• Adhere to data privacy and compliance policies.

Skills

Willingness to work Europe timings

Attention to detail

Confidentiality

Teamwork

Written communication

Verbal communication

Education

Graduation

Post-Graduation (any specialization)

Tools

SAP

Success Factors

Workday

ServiceNow

Microsoft CRM

SharePoint

Excel

PowerPoint

Job description

Location: HYD campus 2
• Estimated start date: ASAP
• Estimated end date: June 2025 and extension. max 18 months contract
• Daily schedule and OT estimate: 12 noon to 8:30 pm IST(NST- Night shift allowance is not there)
• Workspace type: Remote/WFH

Bill Rate:

Requirement:
Exp: 2 to 4 years
Notice period: Immediate
• Willingness to work Europe timings(12 Noon to 8.30 PM IST)
• Minimum 2 years experience in HR Services and any HR application like Success factor, SAP, Workday etc, Proficiency in SAP / Success Factors; MS Tools like SP, Excel; Knowledge of CRM Tools like Dynamics, ServiceNow, etc.
• Graduation but Post-Graduation (any specialization) will be an advantage
• Excellent written & verbal English communication - IMP
• Exposure to Customer Relationship Management tools will be an added advantage (ServiceNow, Microsoft CRM, SIEBEL etc.)
• Knowledge of MS tools (SharePoint, Excel & PowerPoint)
• Attention to detail and ability to follow guidelines
• Ability to maintain highly confidential and sensitive information
• Ability to deliver against agreed objectives/ service levels
• Ability to work effectively in a team and willingness to help others

Contract Description:
We are looking for a Contract Staff for HR Services to work on EMEA-related HR Operations – tasks and queries. The HR Services Delivery Center team plays a pivotal role in improving the Candidate, Employee, and Manager experience by providing timely and accurate query resolution, onboarding of candidates, maintaining accurate HR data of employees in HR Systems & supporting employee life cycle programs & processes (benefits, rewards, transfers, offboarding, etc.)

Key Accountabilities:
• Maintains efficient service delivery by ensuring transactional requests and assigned inquiries are completed within SLA depending on priority & complexity
• Respond & resolve queries in a timely & accurate manner with employee experience at the core.
• Accountable to ensure Employee HR records are accurately created and / or maintained in HR Systems (SAP, Success Factors, MS Vacation, etc.)
• Takes complete ownership to close the data administration requests, including follow-up with the requestor to collect missing information and / or informing approval requirements
• Maintains and follows the Desktop Procedures / KB articles defined for every transaction/query
• Ensures the Maker-Checker process is followed, and Data Monitoring is done to ensure high quality of data in all HR tools
• Working in a highly data sensitive environment, responsible for always protecting Data Privacy and adhering to confidentiality requirements to promote zero breach of compliance policies

Skills and Qualifications
• Willingness to work Europe timings
• Minimum 2 years’ experience in HR Services and any HR application like Success factor, SAP, Workday etc.
• Graduation but Post-Graduation (any specialization) will be an advantage
• Excellent written & verbal English communication
• Exposure to Customer Relationship Management tools will be an added advantage (ServiceNow, Microsoft CRM, SIEBEL etc.)
• Knowledge of MS tools (SharePoint, Excel & PowerPoint)
• Attention to detail and ability to follow guidelines
• Ability to maintain highly confidential and sensitive information
• Ability to deliver against agreed objectives/ service levels
• Ability to work effectively in a team and willingness to help others