HR Service Desk Specialist

Sunbelt Rentals, Inc.; South Carolina; Hybrid; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health, dental & vision plans

401(k) Match

Volunteer time off

Disability insurance

Life and travel insurance

Tuition reimbursement

Employee Assistance Program

Length of service awards

Job summary

Sunbelt Rentals, Inc. seeks an HR Shared Services professional to support teammates via the HR Helpline, escalate issues, and provide guidance through Workday and related HR tools. You will help with onboarding, payroll, and other HR tasks, while ensuring data accuracy and confidentiality.

Collaborating with HR Partners and IT, you will help maintain efficient HR processes, assist with knowledge base updates, and promote self-service solutions across the HR function.

Qualifications

• 2–5 years of HR Shared Services or relevant Human Resources experience.
• Associate's Degree or equivalent work experience required.
• Strong customer service orientation with the ability to effectively support employees and managers.
• Hands-on experience with HRIS/HRMS.
• Working knowledge of Microsoft Excel, Access, Word, and Outlook.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and appropriately assess the urgency of requests.
• Proven discretion in handling confidential matters.

Responsibilities

• Answer HR Helpline calls and provide timely, professional support to team members.
• Act as an initial escalation point for team member inquiries and determine the appropriate path for resolution.
• Respond to inquiries in accordance with SLAs.
• Respond to questions regarding administrative procedures through multiple channels, including phone and Workday.
• Provide general answers and solutions to HR inquiries including payroll, background checks, onboarding, and leaves.
• Support HR Service Center, pre-employment, hiring, onboarding, and HR administration needs.
• Ensure process excellence, compliance, and effective service delivery of HR programs.
• Develop and maintain relationships with HR Partners and IT as needed.

Skills

Customer service

HRIS/HRMS

Microsoft Excel

Communication skills

Attention to detail

Discretion with confidential info

Team collaboration

Spanish language (plus)

Education

Associate's Degree or equivalent work experience

Tools

Excel

Access

Word

Outlook

Workday

Job description

Sunbelt Rentals, Inc. seeks an HR Shared Services professional to support teammates via the HR Helpline, escalate issues, and provide guidance through Workday and related HR tools. You will help with onboarding, payroll, and other HR tasks, while ensuring data accuracy and confidentiality.

Collaborating with HR Partners and IT, you will help maintain efficient HR processes, assist with knowledge base updates, and promote self-service solutions across the HR function.