HR Helpdesk Specialist — First-Contact Support

ochsner; New Orleans (LA); On-site; USD 42,000 - 56,000; Full time

Job summary

Ochsner is seeking a customer-focused HR Call Center Associate to serve as the first point of contact for HR inquiries, logging and tracking tickets, and guiding customers to timely resolutions. The role includes training new Associates and maintaining accurate ticket records.

Requirements include an associate degree with experience in HR or call center environments, strong communication, and problem-solving abilities.

Qualifications

• Minimum an Associate degree is required; Bachelor's preferred.
• Excellent customer service and communication skills.
• Experience in an HR call center or similar environment valued.

Responsibilities

• Serves as the first point of contact for HR inquiries via phone and email.
• Logs and tracks tickets in the HR call tracking system with accurate details.
• Identifies issues that require escalation and guides customers calmly to resolution.
• Assists in training new Associates on software and FAQs; reviews ticket details for accuracy.
• Strives for high first-call resolution and ensures ticket documentation follows guidelines.

Skills

Customer service

Communication

Data entry

Problem solving

Organizational skills

Education

Associate degree

Bachelor's degree

Tools

HR Call Tracking system

Job description

Ochsner is seeking a customer-focused HR Call Center Associate to serve as the first point of contact for HR inquiries, logging and tracking tickets, and guiding customers to timely resolutions. The role includes training new Associates and maintaining accurate ticket records.

Requirements include an associate degree with experience in HR or call center environments, strong communication, and problem-solving abilities.