HR Support Specialist — Data-Driven Helpdesk for Associates

Towne Park LLC; Plymouth Township (PA); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life insurance

Short-term & long-term disability

401k retirement savings plan

PTO and paid holidays

Job summary

Towne Park LLC is seeking an HR Support Specialist to provide direct support to associates, managers, and HR teams within a centralized function. You will respond to inquiries, maintain HR data, and escalate issues as needed to Senior HR leadership.

The role emphasizes customer service excellence and policy interpretation. Responsibilities include HRIS data entry, benefits and payroll inquiries, and generating reports to track trends to improve compliance and efficiency.

Qualifications

• Experience delivering customer-focused HR support and guidance.
• Ability to interpret policies and procedures accurately.
• Familiarity with HRIS and data integrity practices.

Responsibilities

• Respond to inquiries from associates, managers, and HR teams about policies and procedures.
• Intake, prioritize, and resolve HR policy/process inquiries and escalations.
• Maintain HR records and ensure data integrity in the HRIS.
• Prepare HR reports to identify trends and compliance gaps.

Skills

Customer service

Communication

Problem solving

Attention to detail

Independent work

Education

Bachelor's degree in Business Administration, HR, or related field

Tools

Workday

Microsoft Office

Job description

Towne Park LLC is seeking an HR Support Specialist to provide direct support to associates, managers, and HR teams within a centralized function. You will respond to inquiries, maintain HR data, and escalate issues as needed to Senior HR leadership.

The role emphasizes customer service excellence and policy interpretation. Responsibilities include HRIS data entry, benefits and payroll inquiries, and generating reports to track trends to improve compliance and efficiency.