HR Helpdesk Specialist — Benefits & Onboarding

FMOLHS; Oregon; Hybrid; USD 42,000 - 65,000; Full time

Job summary

FMOLHS in Oregon seeks an HR Performance Center Representative 2 to provide frontline customer service for benefits processing and data updates. You will respond to questions, handle HRIS self-service guidance, and escalate non-standard issues to SMEs.

You will ensure regulatory awareness and accurate documentation in HR systems. This role emphasizes excellent communication, multitasking, and adherence to HR policies while supporting managers and employees through onboarding, changes, and

Qualifications

• Excellent verbal and written communication skills and customer service mindset.
• Ability to handle time-sensitive HR requests and guide managers and staff.
• Familiarity with HRIS tools and benefit processes.

Responsibilities

• Respond to inquiries via phone and case management software following standards.
• Assist with benefits processing, data updates, and life-cycle HR tasks.
• Escalate non-standard issues to SME and follow up to resolution.
• Maintain accurate HR records and documentation in designated systems.

Skills

Communication skills

Customer service

Problem solving

Multitasking

Education

High School Diploma

Tools

HRIS (Lawson)

Job description

FMOLHS in Oregon seeks an HR Performance Center Representative 2 to provide frontline customer service for benefits processing and data updates. You will respond to questions, handle HRIS self-service guidance, and escalate non-standard issues to SMEs.

You will ensure regulatory awareness and accurate documentation in HR systems. This role emphasizes excellent communication, multitasking, and adherence to HR policies while supporting managers and employees through onboarding, changes, and