HR Performance Center Representative

FMOLHS; Oregon; Hybrid; USD 42,000 - 65,000; Full time

Job summary

FMOLHS in Oregon seeks an HR Performance Center Representative 2 to provide frontline customer service for benefits processing and data updates. You will respond to questions, handle HRIS self-service guidance, and escalate non-standard issues to SMEs.

You will ensure regulatory awareness and accurate documentation in HR systems. This role emphasizes excellent communication, multitasking, and adherence to HR policies while supporting managers and employees through onboarding, changes, and

Qualifications

• Excellent verbal and written communication skills and customer service mindset.
• Ability to handle time-sensitive HR requests and guide managers and staff.
• Familiarity with HRIS tools and benefit processes.

Responsibilities

• Respond to inquiries via phone and case management software following standards.
• Assist with benefits processing, data updates, and life-cycle HR tasks.
• Escalate non-standard issues to SME and follow up to resolution.
• Maintain accurate HR records and documentation in designated systems.

Skills

Communication skills

Customer service

Problem solving

Multitasking

Education

High School Diploma

Tools

HRIS (Lawson)

Job description

The HR Performance Center Representative 2 provides customer service support by responding to questions and performing benefits cycle processing and data updates (adding beneficiaries, processing payments, etc.). Answers questions around network tier exceptions. Follows standard forms, communications and processes. Responds with standard communication, but also recognizes when something is not "standard" to **escalate** to SME accordingly. Understands regulations and regulation changes.

Responsibilities

• Customer Service
  • Answers and responds to incoming phone calls in adherence with protocol and service standards. May respond to cases through case management software, web chat, etc. and make outbound calls as assigned
  • Provides assistance to managers and employees with time-sensitive requests, such as HRIS (Lawson) navigation, etc.
  • Provides first-level assistance to managers and employees with HRIS self-service tools
  • Assists employees and managers in all stages of the employee life cycle (onboarding, job changes, retirement, etc.), and able to provide reference to various company policies and procedures regarding a variety of situations.
• Department Support
  • Initiates contact or makes referrals to the appropriate resource for situations that require specific attention or on behalf of other HR Centers of Excellence (CoE).
  • Investigates, and resolves first level Human Resources and benefits issues. Successfully prioritizes and resolves issues to ensure consistent internal and external customer satisfaction. Ensures that decisions are finalized and communicated within the time frame designated in the plan document or policy if applicable.
  • Maintains accurate and timely documentation and recordkeeping related to human resource and benefit activities in the designated database(s) and in adherence with human resource and benefit policies and applicable regulations.
  • Participates in and share expertise during team meetings and training sessions.
• Other Duties as Assigned
  • Assist with HR projects as assigned

Qualifications

• Experience - 3 years of HR Experience
• Education -High School Diploma
• Special Skills - Excellent oral and written communication skills; Strong customer service skills; Excellent problem solving skills and multi tasking skills.