HR Helpdesk & Onboarding Specialist

DRB Enterprises LLC

Addison (TX)

On-site

USD 42,000 - 56,000

Full time

4 days ago

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Job summary

Paycom - ATS is seeking a People Support Associate to be the first point of contact for employee HR inquiries and to deliver exceptional service across the organization. You will manage the People Support inbox, assist with onboarding, and help maintain HR records with accuracy and confidentiality.

Responsibilities include routing questions, supporting HR operations, and escalating complex issues to leadership.

Qualifications

High School Diploma or GED required.
One year of professional administrative, customer service, office support, or human resources experience.
HR coursework or HR certification studies may be considered in lieu of experience.
Knowledge of HRIS systems preferred.

Responsibilities

Serve as the first point of contact for employee HR questions and requests.
Monitor and manage the People Support email inbox with a one-hour response goal.
Route questions to Benefits, Payroll, Talent Acquisition, HR Operations.
Escalate issues to HR leadership when appropriate.
Coordinate onboarding tasks, including background screenings and offer letters.
Maintain employee information in the HRIS and update records.
Assist with HR reporting, audits, and document management.
Support internal communications and employee engagement initiatives.