HR Helpdesk & Employee Experience Specialist

Hertz Global Holdings, Inc.; Oklahoma City (OK); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Discounts on Hertz rentals

Paid Time Off

Medical, Dental & Vision plans

Retirement programs (401(k) matching)

Parental Leave & Adoption Assistance

Employee Assistance Program

Educational Reimbursement & Discounts

Voluntary Insurance Programs

Theme Park & Gym Discounts

Job summary

The Hertz Corporation in Oklahoma City, OK is seeking an HR Shared Services Specialist who will serve as the face of HR to employees and internal HR stakeholders. You will provide excellent customer service through phone and digital interactions, ensure data accuracy, and protect confidentiality in a fast-paced environment.

The role offers an hourly wage of $19.42 with benefits including PTO, medical/dental/vision plans, 401(k) matching, parental leave, EAP, and employee discounts.

Qualifications

• 6 months’ Customer Service experience, required
• 6 months’ Human Resource experience, preferred
• Proficiency in Salesforce CRM, Oracle HR, and ADP, preferred
• Proficiency in MS Office, required
• Excellent verbal and written communication skills
• Excellent problem-solving, critical thinking, and data entry skills
• Ability to maintain confidentiality
• Ability to multi-task in a fast-paced environment using multiple systems and applications
• Ability to work independently and in a team environment
• Ability to work under minimal supervision with a goal-oriented mindset
• Dedication to providing an excellent employee experience

Responsibilities

• Assist employees via phone and digital by answering questions and updating items related to their employee record such as changes to direct deposit accounts, tax withholdings, and personal information changes
• Assist HR stakeholders via digital platform by processing/auditing cases related to employee assignments such as changes to titles, compensation, and reporting structure
• Attend assigned training classes to ensure knowledge base is current in order to provide consistent and accurate answers to our customers
• Maintain complete professionalism in all communications with customers and follow escalation processes when necessary
• Meet established department metrics for productivity, performance, and service

Skills

Customer Service

HR experience

Written communication

Data entry

confidentiality

Tools

Salesforce CRM

Oracle HR

ADP

MS Office

Job description

The Hertz Corporation in Oklahoma City, OK is seeking an HR Shared Services Specialist who will serve as the face of HR to employees and internal HR stakeholders. You will provide excellent customer service through phone and digital interactions, ensure data accuracy, and protect confidentiality in a fast-paced environment.

The role offers an hourly wage of $19.42 with benefits including PTO, medical/dental/vision plans, 401(k) matching, parental leave, EAP, and employee discounts.