Part Time Customer Service Associate

Hertz; Cleveland (OH); On-site; USD 20,000 - 28,000; Part time

Benefits offered by this job

Medical, Dental & Vision options

401(k) retirement matching

Parental Leave & Adoption Assistance

Employee Assistance Program

Educational Reimbursement & Discounts

Voluntary Insurance Programs

Themed park tickets & gym discounts

Job summary

The Hertz Corporation seeks a Part Time Customer Service Associate in Cleveland to deliver outstanding customer service, resolve issues at the counter, and support guest satisfaction and retention. You will coordinate with management as the primary NPS liaison and analyze feedback to drive service improvements.

Ideal candidates have 3+ years in customer service, strong communication, and the ability to coach staff while following corporate policies and procedures. Wage is $17.50 per hour.

Qualifications

• Minimum 3+ years of customer service experience.
• Operations and sales experience is a plus.
• Strong oral and written communication skills.
• Excellent relationship building and leadership abilities.
• Good problem-solving and decision-making skills.

Responsibilities

• Provide customer service that drives satisfaction and retention.
• Handle first contact resolution and counter issues with hospitality and professionalism.
• Serve as the primary NPS liaison for management and communicate performance actions.
• Analyze NPS results to identify causes and implement improvement plans.
• Coach and guide staff to understand customer needs and maintain policy adherence.

Skills

Customer service experience

Operations experience

Sales experience

Oral and written communication

Relationship building

Leadership

Problem solving

Job description

Job Description

The

Job Description

The Part Time Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

Wage: $17.50/hr

Qualifications

3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills

Benefits And Perks

Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:

• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran