HR Shared Services Specialist

Hertz Global Holdings, Inc.; Oklahoma City (OK); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Discounts on Hertz rentals

Paid Time Off

Medical, Dental & Vision plans

Retirement programs (401(k) matching)

Parental Leave & Adoption Assistance

Employee Assistance Program

Educational Reimbursement & Discounts

Voluntary Insurance Programs

Theme Park & Gym Discounts

Job summary

The Hertz Corporation in Oklahoma City, OK is seeking an HR Shared Services Specialist who will serve as the face of HR to employees and internal HR stakeholders. You will provide excellent customer service through phone and digital interactions, ensure data accuracy, and protect confidentiality in a fast-paced environment.

The role offers an hourly wage of $19.42 with benefits including PTO, medical/dental/vision plans, 401(k) matching, parental leave, EAP, and employee discounts.

Qualifications

• 6 months’ Customer Service experience, required
• 6 months’ Human Resource experience, preferred
• Proficiency in Salesforce CRM, Oracle HR, and ADP, preferred
• Proficiency in MS Office, required
• Excellent verbal and written communication skills
• Excellent problem-solving, critical thinking, and data entry skills
• Ability to maintain confidentiality
• Ability to multi-task in a fast-paced environment using multiple systems and applications
• Ability to work independently and in a team environment
• Ability to work under minimal supervision with a goal-oriented mindset
• Dedication to providing an excellent employee experience

Responsibilities

• Assist employees via phone and digital by answering questions and updating items related to their employee record such as changes to direct deposit accounts, tax withholdings, and personal information changes
• Assist HR stakeholders via digital platform by processing/auditing cases related to employee assignments such as changes to titles, compensation, and reporting structure
• Attend assigned training classes to ensure knowledge base is current in order to provide consistent and accurate answers to our customers
• Maintain complete professionalism in all communications with customers and follow escalation processes when necessary
• Meet established department metrics for productivity, performance, and service

Skills

Customer Service

HR experience

Written communication

Data entry

confidentiality

Tools

Salesforce CRM

Oracle HR

ADP

MS Office

Job description

A Day in the Life:The

JOB DESCRIPTION

The HR Shared Services Specialist will be the face of the Human Resources function to employees and internal Human Resources stakeholders including HR Business Partners, Benefits, Compensation, Talent Acquisition, and Payroll. The Specialist will provide excellent customer service through phone and digital interactions. The Specialist will identify and implement process improvements, maintain a high focus on data entry accuracy and work to achieve the ultimate customer service experience through first call resolution. The successful candidate will have a passion for delivering an exceptional employee experience while maintaining the highest level of confidentiality. The role is located in Oklahoma City, OK. The salary for the position is $19.42/hour.

What You’ll Do

• Assist employees via phone and digital by answering questions and updating items related to their employee record such as changes to direct deposit accounts, tax withholdings, and personal information changes
• Assist HR stakeholders via digital platform by processing/auditing cases related to employee assignments such as changes to titles, compensation, and reporting structure
• Attend assigned training classes to ensure knowledge base is current in order to provide consistent and accurate answers to our customers
• Maintain complete professionalism in all communications with customers and follow escalation processes when necessary
• Meet established department metrics for productivity, performance, and service

What We’re Looking For

• 6 months’ Customer Service experience, required
• 6 months’ Human Resource experience, preferred
• Proficiency in Salesforce CRM, Oracle HR, and ADP, preferred
• Proficiency in MS Office, required
• Excellent verbal and written communication skills
• Excellent problem-solving, critical thinking, and data entry skills
• Ability to maintain confidentiality
• Ability to multi-task in a fast-paced environment using multiple systems and applications
• Ability to work independently and in a team environment
• Ability to work under minimal supervision with a goal-oriented mindset
• Dedication to providing an excellent employee experience

What You’ll Get

• Up to 40% off the base rate of any standard Hertz Rental
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

#ZIP

RESPONSIBILITIES

The HR Shared Services Specialist will be the face of the Human Resources function to employees and internal Human Resources stakeholders including HR Business Partners, Benefits, Compensation, Talent Acquisition, and Payroll. The Specialist will provide excellent customer service through phone and digital interactions. The Specialist will identify and implement process improvements, maintain a high focus on data entry accuracy and work to achieve the ultimate customer service experience through first call resolution. The successful candidate will have a passion for delivering an exceptional employee experience while maintaining the highest level of confidentiality. The salary for this position is $19.42/hr.

What You’ll Do

• Assist employees via phone and digital by answering questions and updating items related to their employee record such as changes to direct deposit accounts, tax withholdings, and personal information changes
• Assist HR stakeholders via digital platform by processing/auditing cases related to employee assignments such as changes to titles, compensation, and reporting structure
• Attend assigned training classes to ensure knowledge base is current in order to provide consistent and accurate answers to our customers
• Maintain complete professionalism in all communications with customers and follow escalation processes when necessary
• Meet established department metrics for productivity, performance, and service

What We’re Looking For

• 6 months’ Customer Service experience, required
• 6 months’ Human Resource experience, preferred
• Proficiency in Salesforce CRM, Oracle HR, and ADP, preferred
• Proficiency in MS Office, required
• Excellent verbal and written communication skills
• Excellent problem-solving, critical thinking, and data entry skills
• Ability to maintain confidentiality
• Ability to multi-task in a fast-paced environment using multiple systems and applications
• Ability to work independently and in a team environment
• Ability to work under minimal supervision with a goal-oriented mindset
• Dedication to providing an excellent employee experience

What You’ll Get

• Up to 40% off the base rate of any standard Hertz Rental
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

#ZIP

ABOUT US

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran