HR Helpdesk Associate: Total Rewards & HRIS

Keck Medicine of USC; Los Angeles (CA); On-site; USD 36,000 - 56,000; Full time

Job summary

Keck Medicine of USC is seeking an HR Business Center Representative I to deliver first-line support for employees on HR questions, policies, payroll and benefits. You will log cases, follow up, and collaborate with HRIS and Total Rewards teams to resolve inquiries promptly.

The role emphasizes data accuracy, case management in systems like Workday and Kronos, and adherence to service level agreements while building knowledge through ongoing learning opportunities.

Qualifications

• Req High school or equivalent.
• Req 1 - 3 years Hands-on Human Resources and/or customer service related experience.
• Req Excellent customer relations, interpersonal, and conflict management skills.

Responsibilities

• Provides clear, efficient, and courteous support to employees who reach out to human resources with general questions.
• Opens cases and enters all required information to ensure clear records of employee cases are maintained.
• Uses HR service technology to complete daily work and log information about employee inquiries, cases, and interactions.

Skills

Customer service

Data entry

HR policies

Education

High school diploma or equivalent

Tools

Workday

Kronos

ServiceNow

Job description

Keck Medicine of USC is seeking an HR Business Center Representative I to deliver first-line support for employees on HR questions, policies, payroll and benefits. You will log cases, follow up, and collaborate with HRIS and Total Rewards teams to resolve inquiries promptly.

The role emphasizes data accuracy, case management in systems like Workday and Kronos, and adherence to service level agreements while building knowledge through ongoing learning opportunities.