HR Service Center Specialist: Onboarding & Support

University of Southern California; United States; On-site; USD 36,000 - 56,000; Full time

Job summary

University of Southern California seeks an HR support professional to act as the first contact for employees and candidates, handling routine tasks with moderate supervision and guiding onboarding processes.

The role requires 3-5 years in HR or customer service, strong interpersonal skills, confidentiality, and familiarity with HR systems such as Workday, Kronos, and ServiceNow. Fire Life Safety training is required for LA City compliance.

Qualifications

• High school diploma or equivalent; combined education/experience may substitute.
• 3-5 years hands-on HR or customer service experience.
• Strong customer relations, data entry and confidentiality awareness.
• Familiarity with HR systems and ability to navigate policies.

Responsibilities

• Serve as the first point of contact for employees and candidates.
• Complete routine HR tasks under moderate supervision.
• Support onboarding, policy adherence, and issue resolution.
• Coordinate with HRIS, program managers and technology specialists.

Skills

Customer relations

Interpersonal skills

Conflict management

Data entry

Discretion

Detail oriented

Multitasking

Education

High School or equivalent

HR Certification (preferred)

Fire Life Safety Training (LA City)

Tools

Workday

Kronos

ServiceNow

Job description

University of Southern California seeks an HR support professional to act as the first contact for employees and candidates, handling routine tasks with moderate supervision and guiding onboarding processes.

The role requires 3-5 years in HR or customer service, strong interpersonal skills, confidentiality, and familiarity with HR systems such as Workday, Kronos, and ServiceNow. Fire Life Safety training is required for LA City compliance.