HR Business Center Representative II - Human Resources - Full Time 8 Hours Day (Non-Union, Non-Exempt)

University of Southern California; Arcadia (CA); Sur place; USD 36 000 - 56 000; Plein temps

Résumé du poste

University of Southern California Arcadia Hospital is seeking an experienced HR support professional to be the initial contact for employees and candidates. You will help with onboarding, policy guidance, and routine HR tasks under moderate supervision.

The role requires 3–5 years in HR or customer service, strong data-entry skills, and the ability to handle confidential information with discretion. Knowledge of Workday, Kronos, and ServiceNow will help drive efficiency in HR operations.

Qualifications

• 3–5 years HR and/or customer service experience.
• Excellent customer relations and conflict management skills.
• Strong data entry and basic MS Office skills.
• Ability to handle confidential information with discretion.
• Detail-oriented with ability to manage multiple tasks.

Responsabilités

• Serve as the first point of contact for employees and assist with routine HR tasks.
• Coordinate onboarding process and post-offer activities with candidates and hiring managers.
• Provide resources and solutions to inquiries; maintain HR documentation.
• Escalate complex issues to HR Business Center and contribute to process improvements.
• Support HRIS, HR program managers, and technical teams to ensure smooth operations.

Connaissances

Customer relations

Data entry

Confidentiality

Multitasking

Formation

High school diploma

Substitution of experience for education

Outils

Workday

Kronos

ServiceNow

Description du poste

Serves as the first point of contact for employees reaching out to Human Resources and will complete routine tasks under moderate supervision. The position also serves as the main point of contact for internal and external candidates post offer acceptance in order to ensure a smooth onboarding process. Provides resources and solutions to inquiries and maintains documentation. Possesses thorough knowledge of organization's Human Resources policies and procedures. As a mid-level support role, will escrow more complex issues as needed and help identify opportunities for HR Business Center process improvements. Assists with resolving employee issues related to HR policies and procedures, HR systems, compensation, payroll, benefits, and recruitment. Ensures efficiency of Business Center operations, technology, and transaction processes and establishes standards and procedures. Coordinates services with Human Resource Information Systems, Human Resource program managers, and technology specialists.

Pay Transparency

The hourly rate range for this position is $26.00 - $41.28. When extending an offer of employment, the University of Southern California Arcadia Hospital considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, State, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Minimum Education:

• High School or equivalent
• Additional Education Requirements
• Combined experience and education may substitute for minimum educational requirements.

Minimum Experience:

• 3-5 years Hands-on Human Resources and/or customer service related experience.

Minimum Skills:

• Excellent customer relations, interpersonal, and conflict management skills
• Basic computer skills including word processing, spreadsheets, and databases with strong data entry skills and experience.
• Demonstrated ability to exercise discretion with confidential information.
• Detailed oriented and experienced managing multiple tasks simultaneously.

Required Certifications:

• Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

Preferred Experience:

• 1 year Hospital or healthcare experience
• 1 year experience in Human Resources relating to New Hire Onboarding

Preferred Skills:

• Ability to interpret and apply pertinent rules and regulations and identify and implement continuous process improvements.
• Knowledge of Workday, Kronos, and ServiceNow or other case management software.
• Experience working in a fast-paced environment with rapidly changing priorities with the ability to triage requests and inquiries and route them to appropriate parties.

Preferred Certifications:

• HR Certification