HR Solution Center Specialist

University of Southern California; California; On-site; USD 55,000 - 85,000; Full time

Job summary

The University of Southern California is seeking an Associate Partner, Solution Center to serve as the first point of contact for employees, retirees and candidates, handling inbound calls and email inquiries and logging all interactions.

You will use a case management system, open cases, perform Workday transactions, and maintain accurate records while identifying opportunities for process improvements. A customer-focused mindset and strong listening skills are essential.

Qualifications

• Extensive applicable experience in human resources, customer service, or another related field.
• Strong written and verbal communications skills and the ability to maintain a consistently positive attitude and courteous phone and email tone.
• Efficient data entry skills and high words-per-minute speed.
• Demonstrated organizational and analytical skills, and the ability to think strategically and creatively.
• Team-oriented self-starter with the ability to work independently and proactively.
• Demonstrated interpersonal skills and ability to exercise discretion with confidential information.
• Experience working on teams, able to ask for help and provide support and guidance as needed on projects.
• Ability to provide support and guidance as needed on projects.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoin

Responsibilities

• Providing clear, efficient, and courteous support to university employees who reach out to the HR Solution Center by phone or email with general HR related questions.
• Opening cases, completing Workday transactions and entering all required information to ensure a clear record of employee cases is maintained.
• Update case throughout Tier 1 resolution process with information gathered from customer follow ups.
• Possessing an understanding of USC's business and how the Solution Center enables the HR function's success.
• Serving as a welcoming first point of contact for HR knowledge and escalating requests to Tier 2 as needed.
• Maintaining and updating clean and accurate employee records including personnel files through data entry and document management.
• Delivering clear and professional written and verbal communications; active listening and empathy in understanding needs.

Skills

Customer service

Written communications

Verbal communications

Data entry

Organizational skills

Analytical skills

Discretion with confidential info

Interpersonal skills

Tools

Word

Excel

Outlook

PowerPoint

Job description

The University of Southern California is seeking an Associate Partner, Solution Center to serve as the first point of contact for employees, retirees and candidates, handling inbound calls and email inquiries and logging all interactions.

You will use a case management system, open cases, perform Workday transactions, and maintain accurate records while identifying opportunities for process improvements. A customer-focused mindset and strong listening skills are essential.