HR Help Desk Specialist - Onsite Day Shift

Tyson Foods; Columbus Junction (IA); On-site; USD 26,000 - 43,000; Full time

Job summary

Tyson Foods in Louisa County, IA, is seeking an HR Systems Support Associate to provide process and transactional support through ServiceNow, chat, and phone channels. You will handle high-volume walk-up support, incoming calls, and basic HR inquiries in a fast-paced environment on 1st shift.

Qualifications include a Bachelor's degree and 2+ years in customer support or data entry; proficiency with Excel/Word/PowerPoint is expected. SAP/HR or Workday knowledge is a plus.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years in a customer support role and data entry experience.
• Proficient in Microsoft Excel, Word and PowerPoint; HR systems knowledge a plus.

Responsibilities

• Receives and provides basic navigation support for routine correspondence following established procedures (such as address changes, application support, background check corrections and employee self-service support).
• Review and update of key business processes and general master data components.
• Collaboration with the People Operations team to achieve faster support service level agreements that ensure department key performance indicators are met.

Skills

Customer service

Data entry

Communication skills

Multi-tasking

Teamwork

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Microsoft Word

PowerPoint

SAP/HR

Workday

Job description

Tyson Foods in Louisa County, IA, is seeking an HR Systems Support Associate to provide process and transactional support through ServiceNow, chat, and phone channels. You will handle high-volume walk-up support, incoming calls, and basic HR inquiries in a fast-paced environment on 1st shift.

Qualifications include a Bachelor's degree and 2+ years in customer support or data entry; proficiency with Excel/Word/PowerPoint is expected. SAP/HR or Workday knowledge is a plus.