HR Generalist - Impactful Employee Relations & Compliance

Vertex Education; Chandler (AZ); On-site; USD 60,000 - 75,000; Full time

Job summary

Vertex Education in Chandler, AZ is seeking an HR Generalist to serve as a foundational anchor for internal operations. The role balances high-touch employee support with compliance, handling multi-state leaves, Workday data integrity, and coaching managers to implement fair, consistent processes.

You will triage Zendesk inquiries, maintain HR records, administer benefit programs, and support offboarding and reporting.

Responsibilities

• Investigate and mediate employee relations issues using CaseIQ to ensure fair, documented resolutions.
• Coach managers through conflict resolution and performance interventions.
• Enforce progressive discipline with documented warnings and established steps.
• Triarge Zendesk HR tickets and provide high-touch internal support.
• Categorize and resolve tickets using policy guidelines for rapid responses.
• Review daily requests to improve HR documentation and self-service resources.
• Navigate multi-state leave requirements with the Director of HR to ensure compliant accommodations.
• Track and document leave requests in line with state regulations.
• Maintain compliance records and generate reports for audits and risk mitigation.
• Administer benefits programs and assist with enrollments and changes.
• Oversee offboarding, asset recovery, and system deactivation.
• Update Workday with lifecycle changes and reporting lines.

Job description

Vertex Education in Chandler, AZ is seeking an HR Generalist to serve as a foundational anchor for internal operations. The role balances high-touch employee support with compliance, handling multi-state leaves, Workday data integrity, and coaching managers to implement fair, consistent processes.

You will triage Zendesk inquiries, maintain HR records, administer benefit programs, and support offboarding and reporting.