HR Generalist: Employee Relations & Talent Operations

Brobston Group LLC; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

OTB North America is seeking an HR Generalist to partner across employee relations, performance management, recruitment, compensation, and talent management for the North American region. The role owns employee relations matters and leads investigations, difficult conversations, and case resolution while partnering with HR leadership on complex cases.

Responsibilities include supporting HR operations, HRIS accuracy, internship and engagement programs, recruitment logistics, onboarding,

Qualifications

• Minimum 5 years of HR experience with independent ownership of employee relations and investigations.
• Experience in retail or luxury retail/fashion across North American markets preferred.
• Proficiency with HRIS systems (Workday, ADP, SuccessFactors).
• Knowledge of employment law in supported markets and policy application.
• Excellent written and verbal communication and MS Office 365 skills.
• Discretion handling confidential information and the ability to lead sensitive meetings.
• Must be legally authorized to work in the United States.

Responsibilities

• Independently manage employee relations cases end-to-end, including intake, investigations, interviews, documentation, corrective action, and resolution.
• Lead difficult conversations and coaching decisions; elevate complex matters to HRVP/Director.
• Coordinate full-cycle recruitment logistics for retail leadership and select corporate roles.
• Own onboarding, transfers, promotions, leave coordination, and offboarding.
• Maintain HRIS data integrity and conduct monthly audits; compile HR metrics and prepare leadership-ready reporting.
• Manage the internship program, employee engagement initiatives, internal communications, and manager training logistics.
• Support talent management administration, succession planning preparation, and HR project coordination.

Skills

Employee relations

Investigations

Recruitment logistics

HRIS accuracy

Onboarding

Engagement programs

HR reporting

Policy knowledge

Communication

Tools

Workday

ADP

SuccessFactors

Job description

OTB North America is seeking an HR Generalist to partner across employee relations, performance management, recruitment, compensation, and talent management for the North American region. The role owns employee relations matters and leads investigations, difficult conversations, and case resolution while partnering with HR leadership on complex cases.

Responsibilities include supporting HR operations, HRIS accuracy, internship and engagement programs, recruitment logistics, onboarding,