HR Generalist — Employee Relations & Policy Expert

Aramark (old); Norman (OK); On-site; USD 55,000 - 75,000; Full time

Job summary

Aramark in Norman, OK is seeking an HR Generalist Sr. Analyst to provide support on HR policies, investigate concerns, and advise management to promote positive employee relations.

This role serves as a resource for day-to-day workplace matters and cross-functional collaboration. The position involves advising managers on policies and compliance, resolving employee relations issues, conducting interviews, coordinating leave of absence cases, and ensuring SLAs are met while maintaining

Qualifications

• 2+ years of experience in employee relations or related experience.
• Bachelor’s degree in HR or equivalent experience required
• Strong written and verbal communication skills; able to communicate with tact and diplomacy
• Ability to influence others on policies, practices, and procedure
• Effective at capturing and synthesizing information from multiple parties
• Solid understanding of employment laws
• Ability to handle sensitive and highly personal information daily and maintain confidentiality in a mature and insightful manner
• Proficient in Microsoft Office and experience with case management technology preferred
• Bilingual preferred

Responsibilities

• Resolve general employee relations issues; provide direction and recommendations to all levels of leadership, ensure fairness and consistency of policy and practice.
• Provide consultation to managers on policies and compliance regarding employment-related matters.
• Investigate and resolve employee complaints, issues, and concerns regarding employment practices originating from the employee hotline and other sources.
• Conduct interviews and prepare relevant documentation using investigation guidelines.
• Recommend appropriate resolution of complaints, develop action plans and follow up to ensure completion.
• Interact with internal (COs, Field HR) and external resources (vendors) to acquire needed information to lead work to completion.
• Coordinate all leave of absence cases to include general administration, comprehensive case management, and compliance with all related policies and employment laws.
• Review dashboard metrics daily to optimize efficiency and ensure work is completed in accordance with service level agreements (SLAs)
• Assist with HR projects and initiatives as the need arises; audit SharePoint site to ensure information is current and accessible.

Skills

Employee relations

Communication skills

Confidentiality

Microsoft Office

Education

Bachelor's degree in HR or equivalent experience

Tools

Case management software

Job description

Aramark in Norman, OK is seeking an HR Generalist Sr. Analyst to provide support on HR policies, investigate concerns, and advise management to promote positive employee relations.

This role serves as a resource for day-to-day workplace matters and cross-functional collaboration. The position involves advising managers on policies and compliance, resolving employee relations issues, conducting interviews, coordinating leave of absence cases, and ensuring SLAs are met while maintaining