HR Generalist: Employee Relations + Analytics | Bilingual

LUMA Energy ServCo; San Juan (PR); On-site; USD 52,000 - 76,000; Full time

Job summary

LUMA Energy ServCo in Puerto Rico seeks an HR Generalist to manage employee relations, support HR operations, and advance the employee experience while ensuring policy and labor law compliance. You will investigate concerns, support benefits, training, engagement, and analytics, maintain HR data accuracy, and partner with leaders to drive compliant, efficient processes.

Fluency in English and Spanish is required.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field.
• Three (3) years of experience as HR Generalist, Employee Relations or related role preferred; at least four (4) years in HR.
• Exposure to HRIS systems and tools.
• Knowledge of labor relations and/or experience with supporting unionized employees a plus (not required).
• Fully bilingual (English & Spanish).

Responsibilities

• Manages employee relations cases with strict confidentiality by addressing concerns, conducting investigations and providing guidance to maintain a positive work environment and ensure compliance with labor laws.
• Provides support for benefits, talent, engagement, and training across processes and initiatives to align with goals and enhance employee experience.
• Drives and oversees the implementation of process improvement strategies, ensuring alignment with objectives and compliance with policies.
• Serves as an HR liaison for the assigned business unit, guiding employees and leaders on HR processes to develop effective solutions.
• Maintains and analyzes HR metrics and systems by updating data, tracking attendance, and generating reports identifying risks and improvements.
• Collaborates with cross-functional teams to support process improvement and efficient workflows.
• Follows company policies, procedures, and standards to ensure compliance with laws and regulations.
• Participates in storm restoration tasks and assigned drills for safe, reliable service recovery.
• Performs additional tasks aligned with role expectations to support team goals.

Skills

Employee relations

Confidentiality

Analytical skills

Communication skills

Bilingual English/Spanish

Education

Bachelor's degree in HR or related field

Tools

HRIS systems

Microsoft Excel

MS Office

Job description

LUMA Energy ServCo in Puerto Rico seeks an HR Generalist to manage employee relations, support HR operations, and advance the employee experience while ensuring policy and labor law compliance. You will investigate concerns, support benefits, training, engagement, and analytics, maintain HR data accuracy, and partner with leaders to drive compliant, efficient processes.

Fluency in English and Spanish is required.