HR Generalist

Achievement Centers; Westlake (OH); On-site; USD 52,000 - 70,000; Full time

Job summary

Achievement Centers for Children in Cleveland, OH, seeks an HR Generalist to provide administrative and operational support across HR functions. You will maintain employee files, assist with compliance, respond to inquiries, and help with day-to-day HR processes, with focus on accuracy and confidentiality.

Ideal candidates are highly organized, customer-focused, and eager to build a career in Human Resources; 1–3 years of related experience and a Bachelor's degree are preferred.

Qualifications

• Bachelor's degree in HR, Business, or related field preferred.
• 1–3 years of administrative or HR-related experience preferred.
• Experience handling confidential information is required.

Responsibilities

• Maintain accurate employee personnel files in line with policies and legal requirements.
• Organize, scan, upload, and electronically file employee documentation.
• Conduct regular audits of personnel records for completeness and accuracy.
• Process status changes (promotions, transfers, compensation changes, terminations) as systems go electronic.
• Assist with internal/external HR compliance audits and documentation.
• Monitor HR mailbox and respond to inquiries with professional service.
• Support onboarding, benefits enrollment, and open enrollment activities.
• Generate routine HR reports and assist recruitment and staffing activities.
• Participate in process improvement and HR project work.

Skills

Attention to detail

Organizational skills

Communication skills

Customer service

Interpersonal skills

Discretion

Education

Bachelor's degree in HR/Business

Tools

Microsoft Office Suite

Microsoft Excel

HRIS systems

Job description

Description

The Achievement Centers for Children is a Cleveland, Ohio based nonprofit that is nationally recognized for helping children with disabilities and their families achieve and thrive. Working here is both personally meaningful and professionally rewarding.

Position Summary

The HR Generalist supports the Human Resources function by providing administrative and operational assistance across a variety of HR disciplines. This role is responsible for maintaining employee personnel files, supporting compliance and audit activities, responding to employee inquiries, and assisting with day-to-day HR processes. The ideal candidate is highly organized, detail-oriented, customer-focused, and interested in building a career in Human Resources.

Essential Duties and Responsibilities

Employee Records Administration

• Maintain accurate and up-to-date employee personnel files in accordance with organization policies and legal requirements.
• Organize, scan, upload, and electronically file employee documentation.
• Conduct regular audits of personnel records to ensure completeness and accuracy.
• Process employee status changes, including promotions, transfers, compensation changes, and terminations. (only until we go fully electronic)
• Ensure confidentiality and security of employee information.

Compliance and Audit Support

• Assist with internal and external HR compliance audits.
• Review employee files to verify required documentation is current and complete.
• Monitor compliance requirements related to I-9 forms, policy acknowledgments, certifications, licenses, and other employment-related documentation.
• Prepare reports and documentation requested during audits and compliance reviews.
• Support implementation and maintenance of HR policies and procedures.

HR Mailbox and Employee Support

• Monitor and manage the HR department email inbox.
• Triage employee and manager inquiries, responding directly when appropriate or routing requests to the appropriate HR team member.
• Provide timely, professional customer service to employees regarding HR policies, benefits, payroll, leave administration, and employment-related questions.
• Track and document inquiry trends and recurring employee concerns.

HR Operations Support

• Assist with onboarding and new hire orientation activities.
• Support employee recognition, engagement, and communication initiatives.
• Assist with benefits enrollment activities and open enrollment administration.
• Update HR systems and databases with employee information changes.
• Generate routine HR reports and metrics as requested.

Recruitment and Staffing Support

• Assist with job postings and applicant tracking activities.
• Coordinate interviews and candidate communications.
• Support pre-employment screening and onboarding processes.
• Maintain recruitment records and documentation.

Additional Responsibilities

• Support special HR projects and initiatives.
• Assist with training coordination and recordkeeping.
• Participate in process improvement efforts to enhance HR service delivery.
• Perform other duties as assigned.

Requirements

Bachelor's degree in human resources, Business Administration, Organizational Leadership, or a related field preferred.

Equivalent combination of education and experience may be considered.

Experience

• 1-3 years of administrative, HR, customer service, or related experience preferred.
• Experience working with confidential information required.
• Prior experience with HRIS systems and electronic document management is a plus.

Knowledge, Skills, and Abilities

• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and meet deadlines.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to handle sensitive and confidential information with discretion.
• Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and Teams.
• Basic knowledge of employment laws, HR practices, and compliance requirements preferred.
• Ability to work independently and collaboratively in a team environment

Achievement Centers for Children is an equal opportunity employer