HR Generalist

Achievement Center for Children; Westlake (OH); On-site; USD 52,000 - 68,000; Full time

Job summary

The Achievement Centers for Children in Cleveland, OH is seeking a detail-oriented HR Generalist to support a wide range of HR functions, including employee records, onboarding, benefits administration, and policy compliance. This role emphasizes accuracy, customer service, and collaboration with teams.

Ideal candidates have a Bachelor's degree in a related field and 1–3 years of experience with HRIS, document management, and confidential information.

Qualifications

• Bachelor's degree in HR or related field preferred.
• Equivalent combination of education and experience considered.
• Experience handling confidential information required.

Responsibilities

• Maintain accurate employee personnel files.
• Assist HR compliance audits and I-9 filings.
• Manage HR mailbox and respond to inquiries.
• Support onboarding and new hire orientation.
• Generate routine HR reports and metrics.
• Assist with recruitment and candidate communications.

Skills

Detail oriented

Organizational skills

Communication

Customer service

Interpersonal skills

Confidentiality

MS Office

Education

Bachelor's degree in HR / Business Admin / Organizational Leadership

Tools

HRIS systems

Electronic document management

Job description

Description

The Achievement Centers for Children is a Cleveland, Ohio based nonprofit that is nationally recognized for helping children with disabilities and their families achieve and thrive. Working here is both personally meaningful and professionally rewarding.

Position Summary

The HR Generalist supports the Human Resources function by providing administrative and operational assistance across a variety of HR disciplines. This role is responsible for maintaining employee personnel files, supporting compliance and audit activities, responding to employee inquiries, and assisting with day-to-day HR processes. The ideal candidate is highly organized, detail-oriented, customer-focused, and interested in building a career in Human Resources.

Essential Duties and Responsibilities

Employee Records Administration

• Maintain accurate and up-to-date employee personnel files in accordance with organization policies and legal requirements.
• Organize, scan, upload, and electronically file employee documentation.
• Conduct regular audits of personnel records to ensure completeness and accuracy.
• Process employee status changes, including promotions, transfers, compensation changes, and terminations. (only until we go fully electronic)
• Ensure confidentiality and security of employee information.

Compliance and Audit Support

• Assist with internal and external HR compliance audits.
• Review employee files to verify required documentation is current and complete.
• Monitor compliance requirements related to I-9 forms, policy acknowledgments, certifications, licenses, and other employment-related documentation.
• Prepare reports and documentation requested during audits and compliance reviews.
• Support implementation and maintenance of HR policies and procedures.

HR Mailbox and Employee Support

• Monitor and manage the HR department email inbox.
• Triage employee and manager inquiries, responding directly when appropriate or routing requests to the appropriate HR team member.
• Provide timely, professional customer service to employees regarding HR policies, benefits, payroll, leave administration, and employment-related questions.
• Track and document inquiry trends and recurring employee concerns.

HR Operations Support

• Assist with onboarding and new hire orientation activities.
• Support employee recognition, engagement, and communication initiatives.
• Assist with benefits enrollment activities and open enrollment administration.
• Update HR systems and databases with employee information changes.
• Generate routine HR reports and metrics as requested.

Recruitment and Staffing Support

• Assist with job postings and applicant tracking activities.
• Coordinate interviews and candidate communications.
• Support pre-employment screening and onboarding processes.
• Maintain recruitment records and documentation.

Additional Responsibilities

• Support special HR projects and initiatives.
• Assist with training coordination and recordkeeping.
• Participate in process improvement efforts to enhance HR service delivery.
• Perform other duties as assigned.

Requirements

Bachelor's degree in human resources, Business Administration, Organizational Leadership, or a related field preferred.

Equivalent combination of education and experience may be considered.

Experience

• 1-3 years of administrative, HR, customer service, or related experience preferred.
• Experience working with confidential information required.
• Prior experience with HRIS systems and electronic document management is a plus.

Knowledge, Skills, and Abilities

• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and meet deadlines.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to handle sensitive and confidential information with discretion.
• Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and Teams.
• Basic knowledge of employment laws, HR practices, and compliance requirements preferred.
• Ability to work independently and collaboratively in a team environment

Achievement Centers for Children is an equal opportunity employer