Operations Analyst- Employment

Metropolitan Transportation Authority; New York (NY); On-site; USD 45,000 - 53,000; Full time

Job summary

The Metropolitan Transportation Authority seeks an Operations Analyst – HR: Employment to administer and support activities for the HR Employment area. Responsibilities include data gathering, form management, and transaction entry in PeopleSoft, with a focus on timely, accurate processing and responsive customer service.

You will work within the HR Center of Excellence at 149 Pierrepont St, Brooklyn, NY, and collaborate across teams to improve procedures and ensure compliance with policies.

Qualifications

• Required: HR Employment experience.
• Required: Working knowledge of PeopleSoft or related database software.
• Required: Ability to work in a team environment.
• Required: Ability to process requests with general supervision.
• Required: Ability to assess problems and escalate when needed.
• Required: Strong written and verbal communication skills.
• Required: Strong interpersonal skills across COE.
• Required: Strong time management and attention to detail.
• Required: Ability to handle sensitive information.

Responsibilities

• Gather, validate, and maintain data and inputs.
• Gather forms and track status.
• Enter transactions in PeopleSoft and the service request tool.
• Retrieve, index, and review scanned documents.
• Provide customer service and resolve inquiries.
• Collaborate across COE to document and resolve issues.
• Perform cyclical processing and period-end activities.
• Complete assignments as delegated by supervisor.
• Comply with MTA and COE policies.
• Develop and update operating procedures and training materials.
• Understand MTA/COE vision and how duties fit long-term goals.
• Track and report the status of work.
• Maintain knowledge and participate in training.
• Support team members and ensure high quality within SLAs/KPIs.
• Support additional Employment functions (civil/non-civil processing, UCM, Siebel).
• Adhere to team budget and identify improvement opportunities.
• Participate in user groups and knowledge management input.

Skills

HR Employment experience

PeopleSoft or similar database

Team environment

Process requests under supervision

Problem solving and escalation

Strong communication skills

Interpersonal skills across COE

Time management

Attention to detail

Handling confidential information

Education

High School Diploma or GED

Bachelor's or Associate degree with relevant experience

Shared Services experience

Tools

PeopleSoft

Service request management tools

MS Outlook

MS Office

Web-based applications

Job description

Operations Analyst – HR: Employment (NYCT)

SALARY RANGE:

$45,125 - $52,646 (TCU)

DEPT/DIV:

HR Center of Excellence

SUPERVISOR:

Manager, HR Operations

LOCATION:

149 Pierrepont St, Brooklyn, NY 11201

HOURS OF WORK:

***This is a resume-based position represented by the Transportation Communication s Union (TCU)***

Opening:

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Position Objective:

The purpose of this position is to administer and support activities and process transactions for the Human Resources Employment area.

Responsibilities:

• Gather, validate, and maintain data and other transaction inputs
• Gather forms and track status
• Enter transactions in PeopleSoft and the service request management tool
• Retrieve, index, and review scanned documents and forms
• Provide satisfactory customer service by receiving, analyzing, researching, and seeking a resolution to assigned inquiries
• Integrate across COE teams to document, research, and resolve basic issues and errors as assigned. Understand when to resolve or escalate to a supervisor
• Perform/support cyclical processing and period-end activities
• Complete assignments as delegated by the supervisor
• Comply with MTA and COE policies, practices, and procedures
• Develop and update operating procedures and training materials as needed
• Understand the MTA and COE vision, including how individual responsibilities fit into the long-term strategies
• Track and report the status of work
• Maintain an appropriate level of process, functional, and technical knowledge and participate in training to continue to develop such knowledge
• Support other team members as appropriate
• Ensure that all assignments are completed with the highest quality and within agreed-upon Service Level Agreement guidelines and Key Performance Indicator targets
• Support additional Employment functions as needed, i.e., civil and non-civil service processing, UCM, Siebel, etc.
• Adhere to the team budget
• Identify and implement continuous improvement initiatives as assigned
• Participate in user groups as necessary
• Identify and document input to the knowledge management tool

Skills and Abilities:

Required:

• Possess specific work experience for HR Employment
• Working knowledge and use of PeopleSoft or related database software
• Ability to work in a team environment
• Ability to process requests consistently with general supervision
• Ability to assess problems and promptly resolve or identify an appropriate team to resolve
• Strong oral and written communication skills
• Strong interpersonal skills with the ability to work with and collaborate across the COE at all levels within and outside the organization
• Strong time management skills and the ability to manage individual assignments
• Strong attention to detail
• Ability to handle sensitive situations and maintain a high degree of confidentiality

Preferred:

• Understanding of MTA HR policies and procedures
• Familiarity with performance metrics and the ability to meet identified targets
• Working knowledge of service request management tools
• Working knowledge and use of office productivity tools (e.g., MS Outlook, MS Office applications) and web-based applications

Education and Experience:

Required:

• High School Diploma or GED
• Minimum three (3) years of experience in HR, Employment data processing, or other related area

Preferred:

• Bachelor's degree or Associate's degree with relevant experience in Business or related field
• Shared Services experience

PAY, BENEFITS, & WORK SCHEDULE:

The wage progression scale is as follows: Year 1=60%> Year 2=70%> Year 3=75%> Year 4=80%> Year 5=85%> Year 6=90% Year 7=100%.

The full rate of pay is $75,208. This salary is non-negotiable, based on the Collective Bargaining Agreement.

New employees will establish seniority in the Transportation Communication Union, the union representing Senior Operations Analysts and Operations Analysts, in accordance with the union's current collective bargaining agreement. Members of TCU are subject to an initiation fee and monthly membership dues.

Other Information

May need to work outside of normal work hours (i.e., evenings and weekends)

Travel may be required to other MTA locations or other external sites .

According to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

Disclaimer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.