Remote-Eligible Personnel Assistant (Employment) I

Bravura, Inc.; Fort Knox (KY); Híbrido; USD 38.000 - 48.000; Jornada completa

Descripción de la vacante

Bravura, Inc. seeks a Personnel Assistant (Employment) I to support ArmyIgnitED program administration, education benefits access, and HR clerical tasks for Soldiers, Cadets, and Army Civilians at Fort Knox, KY. Position may allow up to 50% remote work.

The role requires a HS diploma or GED and 1–2 years of HR/admin support experience, with a favorable background check. Strong English skills and discretion are essential.

Formación

• Requires a high school diploma or GED.
• 1–2 years of administrative, clerical, or HR support experience (or BA/BS with no experience required).
• Favorable FBI fingerprint card check and NACI or equivalent background investigation.
• May require surveys and updates to personnel records (manual and automated).
• Hands-on clerical/secretarial tasks under supervision in HR areas (benefits, staffing, EEO).
• Must exercise discretion; limited judgment may be needed.
• Ability to operate general office equipment (typewriter, PC, copier, adding machine, fax).
• Must speak/read/write/understand English fluently.

Responsabilidades

• Provide ArmyIgnitED Program Support to give Soldiers, Cadets, and Army Civilians online access to education benefits.
• Triage mail queue hourly, forwarding escalated inquiries within 24 business hours.
• Monitor daily mail queue and route messages to government PM.
• Receive, research, analyze, and categorize cases daily within ArmyIgnitED ACED inbox.
• Respond, elevate, or close cases per AR 621-5 within 3 business days and ensure complete documentation.
• Provide weekly status updates on cases/inquiries to government PM.
• Biannually review and update ArmyIgnitED policies, procedures, and SOPs; document findings in MSR.

Conocimientos

Administrative/HR support

English fluency

Discretion

Educación

HS diploma or GED

BA/BS substitute for experience

Descripción del empleo

Bravura, Inc. seeks a Personnel Assistant (Employment) I to support ArmyIgnitED program administration, education benefits access, and HR clerical tasks for Soldiers, Cadets, and Army Civilians at Fort Knox, KY. Position may allow up to 50% remote work.

The role requires a HS diploma or GED and 1–2 years of HR/admin support experience, with a favorable background check. Strong English skills and discretion are essential.