HR Connect Systems Analyst

mosaic; Tampa (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

The Mosaic Company seeks an experienced HR Connect Systems Analyst to manage Workday transactions and act as the HRIT point of contact. This role supports HR Leaders and employees, resolving complex system inquiries and driving improvements across HR processes.

Ideal candidates bring 5+ years in HR/payroll operations, solid Workday and ServiceNow experience, and strong communication and data-analysis skills. This onsite role is based in the Tampa area, Florida.

Qualifications

• 5+ years of HR/payroll administrative or customer service experience.
• Extensive experience with HRIS systems and HR request systems, preferably Workday and ServiceNow.
• General knowledge of human resources processes including benefits, payroll, talent management and leave administration.
• Strong organizational skills and ability to manage multiple tasks.

Responsibilities

• Collaborate with cross-functional teams and assist HR Leaders, People Leaders and employees with HR systems inquiries.
• Perform advanced transactions in Workday and HR reporting, and manage Service Now tickets.
• Handle HR data changes, supervisory org updates, password management, and job/profile updates.
• Provide internal audits and data analysis to support HR system improvements.
• Assist with ticket routing, regional coordination, and documentation for knowledge transfer.

Skills

HRIS experience

Workday

ServiceNow

Customer service

Analytical skills

Communication skills

Organizational skills

Confidentiality

Problem-solving

Education

Bachelor's degree in information technology or human resources

Tools

Workday

ServiceNow

Job description

The Mosaic Company (NYSE: MOS) is the world’s leading integrated producer of concentrated phosphate and potash—two of the three most important nutrients in agriculture. We employ more than 13,000 people in six countries to serve farmers all over the world. Our Headquarters is in Lithia, Florida with operations throughout North and South America.

At Mosaic, we help the world grow the food it needs.

The HR Connect Systems Analyst will perform advanced transactions in the Workday system, serve as the EBS HR point of contact for reporting and act as an escalation point within HR Connect. The role will provide advanced customer service support to HR Leaders, People Leaders and employees by addressing their systems inquiries and questions. The role focuses on resolving complex HR transactions, analyzing problems to identify root causes, and enhancing overall system functionality. This role serves as a focal point for Workday and Service Now testing and researching of systemic issues.

What will you do:

• Collaborate efficiently and effectively with team members across functional areas, seeking input and assistance as needed.
• Responsibilities include Reporting, HR Systems Access issue resolution, Supervisory org updates and creation, password management, liaison with HRIT, testing and researching systemic issues, international transfers and executive moves processing.
• Provides secondary support for various other HR Connect tasks including processing transactions through Service Now tickets and Workday inbox items, terminations, job and organizational changes, anniversary award processing, job profile updates and code assignments, and related activities.
• The role requires sharing relevant information to ensure transparent knowledge transfer and enhance the overall capability of the HR functional team, while maintaining confidentiality in all transactions.
• May also provide backup for incoming calls, responding to voicemails, and converting calls and questions into tickets for closure or further vetting.
• This also involves managing incoming tickets in the HRC Queue and transferring them to the appropriate HR service for immediate processing.
• Coordinates with other EBS HR departments, COE team members and/or HRBPs as needed to research and resolve more complex issues.
• Ensures global alignment when changes are proposed or made in one region or the other (NA/SA) where applicable.
• Provides internal audit checks on transactions as requested by the HR Connect Leader and looks for cause/effect relationships to improve the processes.
• Evaluates and provides leader requested data regarding performance analytics for the HR systems (service now tickets, WD transactions, etc..).
• Provides basic analysis and makes recommendations for improvements.

What will you need:

• High school/GED required. Bachelor's degree in information technology or human resources preferred. 5 or more years of HR/payroll administrative or supporting role experience/Customer service experience
• Extensive experience with HRIS systems and Request systems (preferably Workday and Service Now)
• General knowledge of human resources, benefits administration, payroll, talent acquisition, talent management, compensation and/or leave administration
• Strong organizational skills with the ability to handle, organize and prioritize multiple tasks
• Basic conflict resolution skills for handling employee situations
• Excellent telephone communication skills
• Strong human relations and interpersonal skills
• Ability to handle highly confidential and sensitive information Ability to adapt to a continually changing business and work environment
• Detail-Oriented
• Strong customer service skills, including meeting quality standards for services
• Strong verbal, written and listening communication skills
• Ability to build strong relationships and collaborate with employees at all levels within the organization across Mosaic
• Demonstrated problem-solving, analytical and judgement skills