EBS HR Connect Representative

The Mosaic Company; Tampa (FL); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive compensation

Bonus plans

Health benefits

Retirement plan

STD/LTD

Tuition reimbursement

Safety culture

Career development

Flexible work-life balance

Job summary

The Mosaic Company is seeking an EBS HR Operations Representative to join our Hybrid team in Lithia, FL. You will provide senior-level employee service, resolve complex HR transactions, and support policies and programs across the Mosaic organization.

Responsibilities include handling ServiceNow and Workday tasks, onboarding, benefits, and payroll preparation, while maintaining data accuracy, confidentiality, and timely communication with stakeholders.

Qualifications

• High School diploma or equivalent.
• Bachelor's degree in human resources/business administration preferred.
• Microsoft Office Suite experience required.
• Excellent telephone communication skills.
• Ability to build strong relationships and collaborate with employees at all levels within the organization across Mosaic.
• 5+ years of HR/payroll administrative or supporting role experience.
• Demonstrated problem solving, analytical and judgement skills & ability to handle highly confidential and sensitive information.
• Strong customer service skills, including meeting quality standards.

Responsibilities

• Process advanced HR transactions via ServiceNow and Workday with quality and timeliness.
• Provide secondary support for onboarding, tuition reimbursement, badging, union updates.
• Perform more advanced transactions as training level and business needs dictate.
• Process benefit plan enrollment forms and leaves documentation.
• Educate people leaders and prepare payroll information before time closure.
• Enter inquiries and documents into the case management system for seamless handoffs.
• Backup handling of calls, voicemails, and converting to tickets.
• Manage incoming tickets in the HRC Queue and route to appropriate HR service.
• Review and update stakeholders with timely status, guidance, and information.

Skills

Customer service

Communication skills

Relationship building

Problem solving

Analytical thinking

Confidentiality handling

Education

Bachelor's degree in human resources/business administration

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

About the Company

The Mosaic Company (NYSE: MOS) is the world’s leading integrated producer of concentrated phosphate and potash—two of the three most important nutrients in agriculture. We employ more than 13,000 people in six countries to serve farmers all over the world. Our Headquarters is in Lithia, Florida with operations throughout North America (U.S./Canada) and South America. The EBS HR Operations Representative will act as a second-level resource within HR Connect, providing advanced customer service support to employees by addressing their inquiries and questions The role focuses on resolving complex HR transactions, analysing problems to identify root causes, and enhancing overall system functionality. The representative provides information on company policies, procedures, and programs, processes various system changes, and updates HR systems. The role ensures efficient and compliant service delivery in line with Mosaic policies, state/provincial laws, and federal regulations is essential.

Where will you work

Hybrid (3 days in office - Lithia, FL)

What will you do

Collaborating efficiently and effectively with team members across functional areas, seeking input and assistance as needed.

• processing advanced transactions through Service Now tickets and Workday inbox items, adhering to established performance standards including quality and timeliness. This encompasses primary support for tasks such as US and CA terminations, job and organisational changes, CA leaves, anniversary award processing, job profile updates and code assignments, DOT process management, escalated items, and related activities.
• Provides secondary support for various tasks, including job bidding, onboarding requirements, tuition reimbursement, basic job changes, badging, union membership updates, unlocking timecards, and job qualification updates.
• Depending on training level and business needs, the role may involve performing more advanced transactions.
• Additionally, this position is responsible for processing and supporting HR requests such as benefit plan enrollment forms and employee separation/leaves documentation.
• The role also includes providing basic support, education, and direction to people leaders as needed, and preparing and sending all required information to the Payroll team before the closing of time and attendance.
• All incoming inquiries and documents are entered in detail into the case management system to ensure a seamless transition from one representative to another.
• Backup responsibilities for handling incoming calls, responding to voicemails, and converting calls and questions into tickets for closure or further vetting.
• This also involves managing incoming tickets in the HRC Queue and transferring them to the appropriate HR service for immediate processing.
• Reviewing documentation and providing timely status updates, guidance, and information to customers, key stakeholders, and peers within the HR functional area teams to ensure case resolution. This includes responding to questions on standard administrative procedures and practices through multiple channels (e.g., ServiceNow, email, phone) as well as creating and/or updating SOPs as needed.
• The role also involves educating HR customers, encouraging and assisting with self-service tools when appropriate, and escalating non-routine matters to the appropriate individuals.
• Participates in audit requests, preparing and reviewing documents, engaging in project work, and handling other ad hoc items as requested.

What will you need

• High School diploma or equivalent
• Bachelor's degree in human resources/business administration preferred
• Microsoft Office Suite experience required
• Excellent telephone communication skills
• Ability to build strong relationships and collaborate with employees at all levels within the organization across Mosaic
• 5 or more years of HR/payroll administrative or supporting role experience/Customer service experience
• Demonstrated problem solving, analytical and judgement skills & ability to handle highly confidential and sensitive information
• Strong customer service skills, including meeting quality standards for services

Benefits and Perks

• competitive compensation and bonus plans
• comprehensive health benefits
• attractive retirement savings plan
• STD/LTD
• tuition reimbursement
• a safety-centered culture
• meaningful career development opportunities
• a growing focus on a flexible work-life balance

Company Culture

We are a Fortune 500 company headquartered in Tampa, Florida, is the world’s leading integrated producer and marketer of concentrated phosphate and potash crop nutrients. At Mosaic, we act with integrity and we perform our work ethically and transparently. We believe success comes when we make smart choices about how we engage our people, the way we manage our resources and our stewardship towards the environment. We are committed to maintaining a safe, healthy and respectful work environment for our 13,000 employees across the globe. We hold ourselves responsible for the safety and wellbeing of our colleagues and company. We are dedicated to ensuring Mosaic is a place where people are proud to work and grow. Serving customers in over 40 countries we are committed to strengthening our product portfolio by rethinking and reengineering outdated processes and focusing on digitalization. We collaborate across departments and geographies in order to streamline best practices. We foster innovation, encourage new ideas and strive to achieve excellence with a humbleness that we can always improve. And we demonstrate our commitment to good corporate citizenship by acting thoughtfully and responsibly in our operating communities - contributing our expertise, innovative spirit and financial resources.

Career Opportunities

We are looking for bright and passionate individuals with an innovative spirit and a fresh perspective. We are seeking people knowledgeable in best-practices, comfortable with technology and digitalization, and who are interested in accelerating and optimizing performance. We want people who are motivated by our mission and our purpose.

Motivation

Invest in your Yourself!

Are you ready to build your career with an industry global leader?

Are you ready to help feed and fuel the world?

Invest in yourself

The Mosaic Company

The Mosaic Company (NYSE:MOS), a Fortune 500 company headquartered in Tampa, Florida, is the world's leading integrated producer and marketer of concentrated phosphate and potash crop nutrients.