HR System Coordinator

The Mosaic Company; Tampa (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Bonus plans

Health benefits

Retirement plan

STD/LTD

Tuition reimbursement

Safety-centered culture

Career development

Work-life balance

Job summary

The Mosaic Company in Tampa, FL is seeking an HR Connect Systems Analyst to optimize Workday HR transactions and provide advanced support to HR leaders and employees. You will resolve complex HR system issues, manage access, and coordinate with HRIT and HRBPs while ensuring data confidentiality and global alignment across regions.

A strong background in HRIS and customer service is essential. This role also involves testing, reporting, and improving processes, with emphasis on accuracy,

Qualifications

• High school/GED required.
• Bachelor's degree in information technology or human resources preferred.
• 5+ years of HR/payroll administrative or supporting role experience/Customer service.
• Extensive experience with HRIS systems and Request systems (preferably Workday and Service Now).
• General knowledge of human resources, benefits administration, payroll, talent acquisition, talent management, compensation and/or leave administration.
• Strong organizational skills with the ability to handle, organize and prioritize multiple tasks.
• Basic conflict resolution skills for handling employee situations.
• Excellent telephone communication skills.
• Strong human relations and interpersonal skills.
• Ability to handle highly confidential and sensitive information.
• Ability to adapt to a continually changing business and work environment.
• Detail-Oriented.
• Strong customer service skills, including meeting quality standards for services.
• Strong verbal, written and listening communication skills.
• Ability to build strong relationships and collaborate with employees at all levels within Mosaic.
• Demonstrated problem-solving, analytical and judgement skills.

Responsibilities

• Reporting and HR system transactions in Workday; HRIT liaison.
• HR systems access issue resolution; supervisory org updates and creation.
• Password management; ticketing via Service Now.
• Coordinate with HRIT and HRBPs; research complex issues.
• Provide performance analytics data and basic analysis for improvements.
• Ensure global alignment NA/SA when changes are proposed or made.

Skills

HRIS

Employee data management

HR analytics

Customer service

Communication skills

Multitasking

Confidentiality

Adaptability

Problem-solving

Team collaboration

Education

High school diploma or GED

Bachelor's degree in information technology or human resources

Tools

Workday

ServiceNow

Job description

The Mosaic Company (NYSE: MOS) is the world’s leading integrated producer of concentrated phosphate and potash—two of the three most important nutrients in agriculture. We employ more than 13,000 people in six countries to serve farmers all over the world. Our Headquarters is in Lithia, Florida with operations throughout North and South America. At Mosaic, we help the world grow the food it needs. Want to work somewhere meaningful?

The HR Connect Systems Analyst will perform advanced transactions in the Workday system, serve as the EBS HR point of contact for reporting and act as an escalation point within HR Connect. The role will provide advanced customer service support to HR Leaders, People Leaders and employees by addressing their systems inquiries and questions.

The role focuses on resolving complex HR transactions, analyzing problems to identify root causes, and enhancing overall system functionality. This role serves as a focal point for Workday and Service Now testing and researching of systemic issues.

What will you do:

• Reporting
• HR Systems Access issue resolution
• Supervisory org updates and creation
• Password management
• Liaison with HRIT
• Testing and researching systemic issues
• International transfers and executive moves processing

Provides secondary support for various other HR Connect tasks including processing transactions through Service Now tickets and Workday inbox items, terminations, job and organizational changes, anniversary award processing, job profile updates and code assignments, and related activities.

The role requires sharing relevant information to ensure transparent knowledge transfer and enhance the overall capability of the HR functional team, while maintaining confidentiality in all transactions.

May also provide backup for incoming calls, responding to voicemails, and converting calls and questions into tickets for closure or further vetting. This also involves managing incoming tickets in the HRC Queue and transferring them to the appropriate HR service for immediate processing.

Coordinates with other EBS HR departments, COE team members and/or HRBPs as needed to research and resolve more complex issues. Ensures global alignment when changes are proposed or made in one region or the other (NA/SA) where applicable. Provides internal audit checks on transactions as requested by the HR Connect Leader and looks for cause/effect relationships to improve the processes. Evaluates and provides leader requested data regarding performance analytics for the HR systems (service now tickets, WD transactions, etc..). Provides basic analysis and makes recommendations for improvements.

What will you need:

• High school/GED required.
• Bachelor's degree in information technology or human resources preferred.
• 5 or more years of HR/payroll administrative or supporting role experience/Customer service experience
• Extensive experience with HRIS systems and Request systems (preferably Workday and Service Now)
• General knowledge of human resources, benefits administration, payroll, talent acquisition, talent management, compensation and/or leave administration
• Strong organizational skills with the ability to handle, organize and prioritize multiple tasks
• Basic conflict resolution skills for handling employee situations
• Excellent telephone communication skills
• Strong human relations and interpersonal skills
• Ability to handle highly confidential and sensitive information
• Ability to adapt to a continually changing business and work environment
• Detail-Oriented
• Strong customer service skills, including meeting quality standards for services
• Strong verbal, written and listening communication skills
• Ability to build strong relationships and collaborate with employees at all levels within the organization across Mosaic
• Demonstrated problem-solving, analytical and judgement skillsills

The Mosaic Company The Mosaic Company (NYSE:MOS), a Fortune 500 company headquartered in Tampa, Florida, is the world's leading integrated producer and marketer of concentrated phosphate and potash crop nutrients.

At Mosaic, we act with integrity and we perform our work ethically and transparently. We believe success comes when we make smart choices about how we engage our people, the way we manage our resources and our stewardship towards the environment.

We are committed to maintaining a safe, healthy and respectful work environment for our 13,000 employees across the globe. We hold ourselves responsible for the safety and wellbeing of our colleagues and company.

We are dedicated to ensuring Mosaic is a place where people are proud to work and grow. Serving customers in over 40 countries we are committed to strengthening our product portfolio by rethinking and reengineering outdated processes and focusing on digitalization.

We collaborate across departments and geographies in order to streamline best practices. We foster innovation, encourage new ideas and strive to achieve excellence with a humbleness that we can always improve. And we demonstrate our commitment to good corporate citizenship by acting thoughtfully and responsibly in our operating communities - contributing our expertise, innovative spirit and financial resources.

Career Opportunities at Mosaic We are looking for bright and passionate individuals with an innovative spirit and a fresh perspective. We are seeking people knowledgeable in best-practices, comfortable with technology and digitalization, and who are interested in accelerating and optimizing performance. We want people who are motivated by our mission and our purpose.

• competitive compensation and bonus plans
• comprehensive health benefits
• attractive retirement savings plan
• STD/LTD
• tuition reimbursement
• a safety-centered culture
• meaningful career development opportunities
• a growing focus on a flexible work-life balance