NASS HR Connect Representative

The Mosaic Company; Town of Florida, Northern (NY, KY); On-site; USD 52,000 - 72,000; Full time

Job summary

The Mosaic Company in Lithia, Florida, seeks an EBS HR Operations Representative to deliver advanced customer service to Mosaic employees, handling complex HR transactions and ensuring policy compliance. This hybrid role requires 5+ years in HR/payroll admin or service, strong MS Office skills, excellent communication, and the ability to manage confidential information while coordinating with Payroll.

Responsibilities include ServiceNow/Workday processing, terminations, leaves, and benefits

Qualifications

• High School diploma or equivalent required; Bachelor's preferred in HR/Business Administration.
• Microsoft Office proficiency required.
• Excellent telephone communication skills and customer service mindset.
• 5+ years HR/payroll admin or support experience; strong confidentiality.
• Ability to build relationships across Mosaic and with employees at all levels.
• Strong analytical and problem-solving abilities; independent judgment.

Responsibilities

• Process advanced HR transactions via ServiceNow and Workday inbox items.
• Provide US/CA termination, job changes, leaves, and data updates.
• Support benefits enrollment forms and payroll coordination as needed.
• Enter inquiries into case management system; provide status updates.
• Backup handling of calls, voicemails, and ticket creation for closure.
• Educate HR customers and encourage use of self-service tools.

Skills

MS Office

Telephone skills

Relationship building

Customer service

Problem-solving

Confidentiality

Education

High School diploma or equivalent

Bachelor's degree in HR/Business Admin preferred

Job description

## NASS HR Connect RepresentativeCandidatar-se: US - Tampa, FL (Lithia area): Periodo Integral: Publicado ontem: 65024**The Mosaic Company (NYSE: MOS)** is the world’s leading integrated producer of concentrated phosphate and potash—two of the three most important nutrients in agriculture. We employ more than 13,000 people in six countries to serve farmers all over the world. Our Headquarters is in Lithia, Florida with operations throughout North America (U.S./Canada) and South America.The EBS HR Operations Representative will act as a second-level resource within HR Connect, providing advanced customer service support to employees by addressing their inquiries and questions The role focuses on resolving complex HR transactions, analyzing problems to identify root causes, and enhancing overall system functionality. The representative provides information on company policies, procedures, and programs, processes various system changes, and updates HR systems. The role ensures efficient and compliant service delivery in line with Mosaic policies, state/provincial laws, and federal regulations is essential.**Where will you work: Hybrid (3 days in office - Lithia, FL)****What will you do:*** Collaborating efficiently and effectively with team members across functional areas, seeking input and assistance as needed.* Responsibilities include processing advanced transactions through Service Now tickets and Workday inbox items, adhering to established performance standards including quality and timeliness.* This encompasses primary support for tasks such as US and CA terminations, job and organizational changes, CA leaves, anniversary award processing, job profile updates and code assignments, DOT process management, escalated items, and related activities.* Additionally, the role requires sharing relevant information to ensure transparent knowledge transfer and enhance the overall capability of the HR functional team, while maintaining confidentiality in all transactions.* Provides secondary support for various tasks, including job bidding, onboarding requirements, tuition reimbursement, basic job changes, badging, union membership updates, unlocking timecards, and job qualification updates.* Depending on training level and business needs, the role may involve performing more advanced transactions.* Additionally, this position is responsible for processing and supporting HR requests such as benefit plan enrollment forms and employee separation/leaves documentation.* The role also includes providing basic support, education, and direction to people leaders as needed, and preparing and sending all required information to the Payroll team before the closing of time and attendance.* All incoming inquiries and documents are entered in detail into the case management system to ensure a seamless transition from one representative to another.* Backup responsibilities for handling incoming calls, responding to voicemails, and converting calls and questions into tickets for closure or further vetting.* This also involves managing incoming tickets in the HRC Queue and transferring them to the appropriate HR service for immediate processing.* Reviewing documentation and providing timely status updates, guidance, and information to customers, key stakeholders, and peers within the HR functional area teams to ensure case resolution.* This includes responding to questions on standard administrative procedures and practices through multiple channels (e.g., ServiceNow, email, phone) as well as creating and/or updating SOPs as needed.* The role also involves educating HR customers, encouraging and assisting with self-service tools when appropriate, and escalating non-routine matters to the appropriate individuals.* Participates in audit requests, preparing and reviewing documents, engaging in project work, and handling other ad hoc items as requested.**What will you need:*** High School diploma or equivalent* Bachelor's degree in human resources/business administration preferred* Microsoft Office Suite experience required* Excellent telephone communication skills* Ability to build strong relationships and collaborate with employees at all levels within the organization across Mosaic* 5 or more years of HR/payroll administrative or supporting role experience/Customer service experience* Demonstrated problem-solving, analytical and judgement skills & ability to handle highly confidential and sensitive information* Strong customer service skills, including meeting quality standards for services### Mosaic is an Equal Opportunity Employer that values the strength diversity brings to the workplace.**All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status.**Mosaic participates in the US E-Verify program.Must be legally authorized to work in the United States.**We Help the World Grow the Food it Needs - Apply today and join our team!**