HR Concierge: Employee Service Center

Montgomery College; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

The HR Employee Service Center Representative serves as the first point of contact for employees, candidates, and external customers seeking HR support. This role handles a high volume of calls and service requests, delivering exceptional customer service and escalating complex issues to Tier 2 support teams.

Success requires strong communication, multitasking in a fast-paced call center environment, and a collaborative approach to problem-solving.

Qualifications

• Experience in HR, employee support services, or call center operations preferred.
• Proven ability to handle high-volume inquiries with professionalism and accuracy.
• Strong communication and collaboration skills across teams.

Responsibilities

• Serve as the first point of contact for employees, candidates, and external customers seeking HR support.
• Manage a high volume of calls and service requests, providing excellent service and escalating complex issues as needed.
• Escalate to Tier 2 support teams when appropriate and ensure accurate data entry into systems.
• Maintain professionalism and prioritization in a fast-paced service center environment.

Skills

Customer service

Call center experience

Multitasking

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Microsoft Teams

Workday

HRIS systems

SP350 Softphone

Job description

The HR Employee Service Center Representative serves as the first point of contact for employees, candidates, and external customers seeking HR support. This role handles a high volume of calls and service requests, delivering exceptional customer service and escalating complex issues to Tier 2 support teams.

Success requires strong communication, multitasking in a fast-paced call center environment, and a collaborative approach to problem-solving.