HR Service Center Agent - Patient-Focused Support

Vanderbilt University Medical Center; Nashville (TN); On-site; USD 22,000 - 33,000; Full time

Job summary

Vanderbilt University Medical Center is seeking an HR Employee Service Center Representative to be the first point of contact for employees, candidates, and external customers seeking HR support.

This role handles a high volume of calls, delivers exceptional service, resolves Tier 1 inquiries, and escalates complex issues to Tier 2 teams. A fast-paced, collaborative setting with emphasis on accuracy and teamwork is expected.

Qualifications

• Experience in HR, employee relations, customer service, or call center.
• Strong customer service and conflict-resolution skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with Microsoft Office and HRIS systems like Workday.

Responsibilities

• Serves as the first point of contact for employees, candidates, and external customers seeking HR support.
• Manages a high volume of phone calls and service requests with timely, accurate responses.
• Resolves Tier 1 HR inquiries and escalates complex issues to Tier 2 support as needed.
• Maintains accurate data entry and collaborates with teams to ensure customer satisfaction.

Skills

HR experience

Customer service

Call center experience

Multitasking

Collaboration

Microsoft Office (Teams)

Workday/HRIS

Softphone systems

Tools

Microsoft Teams

Workday

HRIS systems

Job description

Vanderbilt University Medical Center is seeking an HR Employee Service Center Representative to be the first point of contact for employees, candidates, and external customers seeking HR support.

This role handles a high volume of calls, delivers exceptional service, resolves Tier 1 inquiries, and escalates complex issues to Tier 2 teams. A fast-paced, collaborative setting with emphasis on accuracy and teamwork is expected.