HR Contact Center Representative

4 Corner Resources; Town of Florida (NY); On-site; USD 27,552 - 28,929; Full time

Job summary

A leading recruitment firm is seeking an HR Call Center Representative in Orlando, FL. The role involves being the first point of contact for internal and external HR inquiries, managing employee issues, and assisting with various HR-related topics. Candidates should have an Associate’s degree with relevant experience or a Bachelor’s degree with less experience. This is a fully onsite role requiring professional communication and multitasking skills. Join this opportunity to gain valuable HR experience in a fast-paced environment.

Qualifications

• Associate’s degree with at least 4 years of relevant experience or Bachelor's degree with at least 2 years.
• Prior experience in a call center environment is required.
• Background in HR functions such as payroll or benefits is preferred.

Responsibilities

• Serve as the first point of contact for HR inquiries.
• Manage and resolve employee issues focusing on first-call resolution.
• Log interactions and maintain accurate case records.

Skills

Strong verbal communication skills

Strong written communication skills

Problem-solving skills

Multitasking ability

Organizational skills

Education

Associate’s degree with 4+ years of experience

Bachelor’s degree with 2+ years of experience

Job description

Job Title: HR Call Center Representative

Location: Orlando, FL (Fully Onsite)

Employment Type: 6-Month Contract

Pay Rate: $20.00 - $21.00/hr.

Schedule: Must be able to work any of these three shifts: 8-5pm, 830-530pm and 9-6pm

Position Overview

4 Corner Resources is seeking multiple customer-focused HR Call Center Representative to join one of our clients in the Orlando, FL area. This is an excellent opportunity to gain valuable HR experience in a high-volume, fast-paced environment.

Key Responsibilities

• Serve as the first point of contact for internal/external HR inquiries via phone and email.
• Manage and resolve employee issues with a focus on first-call resolution.
• Handle high volumes of inquiries while maintaining a professional and empathetic demeanor.
• Log interactions and maintain accurate case records in internal systems.
• Assist with HR-related topics such as employment verification, benefits, payroll, and more.
• Uphold confidentiality and ensure employee privacy in all communications.
• Guide employees through HR processes and provide accurate policy and procedure information.
• Collaborate cross-functionally with other departments to resolve concerns.

Required Qualifications

• Associate’s degree with 4+ years of relevant experience OR
• Bachelor’s degree with 2+ years of relevant experience.
• Previous experience in a call center environment.
• Background in HR functions such as payroll, benefits, timekeeping, or HRIS is preferred.
• Strong verbal and written communication skills; ability to type 50+ WPM.
• Excellent problem-solving, multitasking, and organizational skills.
• Ability to remain calm and professional under pressure.