HR Services Specialist

Hydrogen Group; Rosemead (CA); Hybrid; USD 64,472,000 - 78,689,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

Hydrogen Group seeks an HR Services Specialist in Rosemead, CA for an 18-month contract. The role is hybrid (Onsite Monday & Tuesday) and serves as the primary HR contact, delivering end-to-end support and case management in our HR system.

Responsibilities include researching policies, updating employee data, supporting benefits and recruitment, and ensuring data integrity and regulatory compliance. The ideal candidate has a Bachelor's in HR or equivalent, 2+ years HR experience, strong

Qualifications

• Bachelor's degree in HR or equivalent required.
• Minimum 2 years HR-related experience.
• 2+ years of office/clerical support in HR environment.
• Typing speed of at least 40 WPM.
• Proficiency with Word, Excel, PowerPoint; strong communication.

Responsibilities

• Serve as a primary HR contact for employees and leaders.
• Respond to HR questions via phone and case management.
• Research and interpret HR policies and regulations.
• Process employee data changes (hires, terminations, promotions, salary changes).
• Maintain accurate employee/HR records and support benefits/recruitment.
• Assist with open enrollment, claims, and vendor coordination.
• Support new-hire orientation and documentation.
• Ensure data integrity and confidential handling of information.

Skills

SuccessFactors

HR Case Management

Customer Service

Technology Proficiency

Problem-Solving

Critical Thinking

Strong Attention to Detail

Prioritization

Teamwork

HR policies & regulations

Bachelor's degree in HR or equivalent

2+ years HR-related experience

2+ years HR office/clerical experience

Typing speed 40 WPM

Microsoft Office (Word/Excel/PowerPt)

Strong written and verbal comms

Confidentiality

Education

Bachelor's degree in Human Resources Management or equivalent experience

Tools

Microsoft Office Suite

Job description

HR Services Specialist

Location: Rosemead, CA – Hybrid (Onsite Monday & Tuesday)
Duration: 18-Month Contract
Schedule: 7:00 AM–5:00 PM (1-hour flex)
Pay Range: $22.50-27.50/hr

Position Summary

We are seeking an HR Services Specialist to serve as a primary point of contact for employees and leaders, providing end-to-end HR support across multiple service channels.
This role will balance real-time phone inquiries with managing a queue of cases through an HR case management system. Responsibilities include researching HR questions, interpreting policies and procedures, completing HR transactions, maintaining employee and position data, and coordinating or escalating complex issues to the appropriate HR teams.
The HR Services Specialist will support a broad range of HR needs, including policy guidance, employee data changes, position and requisition requests, exit interviews, offboarding and termination activities, employee programs, and other HR-related requests.
The ideal candidate will provide a consistent customer experience, accurately document interactions, protect confidential information, maintain data integrity, and ensure requests are completed in accordance with established policies, procedures, and regulatory requirements.

Required Skills & Qualifications

• SuccessFactors
• HR Case Management
• Customer Service
• Technology Proficiency
• Problem-Solving
• Critical Thinking
• Strong Attention to Detail
• Prioritization
• Teamwork
• Strong knowledge of HR policies, procedures, and applicable state/federal regulations
• Bachelor's degree in Human Resources Management or equivalent experience
• Minimum 2 years of HR-related experience
• Minimum 2 years of office/clerical support experience in an HR-related environment
• Typing speed of at least 40 WPM
• Proficiency with Microsoft Office, including Word, Excel, and PowerPoint
• Strong written and verbal communication skills
• Ability to maintain confidentiality and handle sensitive employee information professionally

Preferred Skills & Attributes

• Adaptable
• Quick Learner
• Strong Communicator
• Organized
• Self-Starter

Key Responsibilities

• Serve as a primary point of contact for employee and leader HR inquiries
• Respond to HR questions through phone and case management channels
• Research and interpret HR policies, procedures, and regulations
• Process employee data changes, including new hires, terminations, promotions, and salary adjustments
• Maintain accurate employee and HR records
• Support benefits administration, open enrollment, qualifying life events, and benefits-related inquiries
• Assist with benefit claims resolution and coordinate with external vendors when needed
• Support recruitment activities, including job postings, employment offers, agreements, and recruitment materials
• Coordinate and support new-hire orientation
• Maintain and update job descriptions
• Support performance management and appraisal processes
• Prepare HR reports and documentation as requested
• Conduct or support exit interviews and offboarding activities
• Provide timely and professional internal and external customer service
• Accurately document cases and maintain data integrity
• Escalate complex HR matters to the appropriate HR teams
• Protect confidential employee information
• Perform other HR-related duties as assigned

Additional Requirements

• Ability to work a flexible schedule as needed
• Ability to travel for occasional training, seminars, or conferences
• Professional communication and presentation skills
• Ability to work effectively with employees, leaders, and the general public