Call Center

Calculated Hire; United States; Remote; USD 23,419 - 24,796; Part time

Job summary

A leading recruitment firm is seeking a fully-remote Call Center HR Representative to address employee inquiries related to HR systems. This role requires a background in HR or customer service and strong problem-solving abilities. Candidates should possess excellent communication skills and the capability to work independently in a dynamic environment. This position offers a contract with a competitive pay rate of $17-$18 per hour.

Qualifications

• Previous experience in HR or Customer Service.
• Demonstrated ability to resolve HR inquiries and requests.
• Strong written and verbal communication skills.

Responsibilities

• Receive and respond to incoming calls and electronic requests related to HR systems.
• Research and resolve basic HR questions using policies, procedures, and programs as references.
• Maintain accurate records of transactions within a call tracking system.

Skills

HR or Customer Service experience

Communication skills

Ability to work independently

Tools

HCM systems

Call tracking systems

Job description

Overview

This range is provided by Calculated Hire. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $18.00/hr

Direct message the job poster from Calculated Hire

Job details

Job Title: Call Center HR Representative

Location: Fully-Remote

Pay Rate: $17-$18

Job Type: Contract

Contract Timeline: 6-Month Contract with Potential for Conversion

Job Description

Our client, a leading Health Insurance organization, is seeking an HR Representative to serve as the first point of contact for employee inquiries and issues related to HR systems. This role plays a vital part in supporting employees, managers, and administrators by ensuring timely responses and resolution of HR-related requests. Based in St. Louis, MO, this is a strong opportunity for individuals with HR or customer service backgrounds who thrive in problem-solving, communication, and process-driven environments.

Essential Duties and Responsibilities

• Receive and respond to incoming calls and electronic requests related to HR systems
• Research and resolve basic HR questions using policies, procedures, and programs as references
• Maintain accurate records of transactions within a call tracking system
• Support and educate employees in the use of HR applications and self-service tools
• Troubleshoot non-technical HR system inquiries and guide employees/managers through functionality
• Escalate complex issues to senior HR team members or third-party administrators, and follow through to resolution
• Perform basic data analysis and reporting as needed
• Support HR Services projects, system upgrades, and new workflow processes

Education

Education:

Experience & Skills

• Previous experience in HR or Customer Service
• Demonstrated ability to resolve HR inquiries and requests
• Strong written and verbal communication skills
• Ability to work independently or collaboratively within a team
• HCM and call tracking system experience preferred

Seniority level

• Associate

Employment type

• Contract

Job function

• Customer Service

Industries

• Human Resources Services