Human Resources - HR Customer Service Representative

Spectraforce Technologies, Inc.; Tampa (FL); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Spectraforce Technologies, Inc. is seeking a Human Resources - HR Customer Service Representative in Tampa, FL for a 6-month assignment.

The role provides front-line phone support and general admin assistance within a hybrid work arrangement. The successful candidate will handle inquiries, document calls in the case management system, and support day-to-day HR tasks while maintaining professionalism and confidentiality.

Qualifications

• High school diploma or equivalent required.
• Prior experience in an administrative, customer service, or front-desk role preferred.
• Strong verbal and written communication skills.
• Bilingual in Spanish and English preferred.
• Good organizational skills and attention to detail.
• Ability to handle routine information with discretion and professionalism.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and follow written procedures.

Responsibilities

• Respond to incoming phone calls in a professional and courteous manner.
• Enter accurate, detailed notes into a case management system.
• Assign the case to the appropriate assignment group/vendor based on the issue.
• Answer routine, general questions using reference materials.
• Sort, scan, and distribute incoming mail.
• Assist with clerical or administrative tasks as assigned by the team.
• Assist with case-related tasks such as verification of employment requests.

Skills

Verbal communication

Written communication

Bilingual: Spanish/English

Organization

Discretion

Independence

Education

High School Diploma

Tools

Microsoft Office

Job description

Position Title: Human Resources - HR Customer Service Representative

Work Location: Tampa, FL

Assignment Duration: 6 Months

Work Schedule: 8-5

Work Arrangement: Hybrid (50% onsite; Monday-Thursday for training and then 2-3 days after training)

Position Summary: This role provides front-line phone support and general administrative assistance to the team. The individual will serve as a contingent (non-employee) worker engaged through a staffing agency, supporting day-to-day call handling and office administration tasks.

Key Responsibilities

• Respond to incoming phone calls in a professional and courteous manner.
• Ask probing questions to understand the nature of each call and enter accurate, detailed notes into a case in the case management system.
• Assign the case to the appropriate assignment group/vendor based on the issue.
• Answer routine, general questions using provided reference materials.
• Sort, scan, and distribute incoming physical and electronic mail.
• Assist with other clerical or administrative tasks as assigned by the team.
• Assist with case-related tasks such as verification of employment requests.

Qualification & Experience

• High school diploma or equivalent required.
• Prior experience in an administrative, customer service, or front-desk role preferred.
• Strong verbal and written communication skills.
• Bilingual in Spanish and English preferred.
• Good organizational skills and attention to detail.
• Ability to handle routine information with discretion and professionalism.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and follow written procedures.

Working Conditions & Physical Demands (If Applicable)

Working Conditions & Physical Demands (If Applicable):
Exposure to hazards or disagreeable conditions:
Travel required:
Physical Demands:

Additional Information (If Applicable)

Additional Information (If Applicable):

Position is offered by a no fee agency.