HR Benefits Ops Analyst — Data & Vendor Liaison (Hybrid)

Citi; New York (NY); Hybrid; USD 22,000 - 32,000; Full time

Benefits offered by this job

Defined Contribution Pension Plan 6%

Private Medical Care Package

Life Insurance

Employee Assistance Program

Parental Leave and other benefits

Job summary

Citi HR Benefits Operations Analyst in Poland supports benefits programs across countries. You’ll handle data entry, enrollment to disenrollment processes, payroll inputs and reporting, and act as a liaison with vendors to ensure timely payments and excellent service to employees.

The role emphasizes documenting processes, driving simplification, and cross-country collaboration, with a hybrid work model and a competitive benefits package.

Qualifications

• Previous experience in Human Resources or Operations preferred
• Proficient in Microsoft Office with emphasis on MS Excel
• Ability to meet deadlines while dealing with multiple priorities
• Clear and concise written and verbal communication skills
• Proven organization and time management skills
• Demonstrated problem-solving skills
• Bachelor’s/University degree or equivalent experience

Responsibilities

• Manage all benefits and T&A related data /administration during employee lifecycle from enrollment to disenrollment for different countries including data entry, document distribution, payroll inputs and reporting along with ad hoc tasks
• Invoice processing, validation and payment registration in the system
• Act as key contact person with benefit vendors, act as the bridge between the organization, the employees and the benefits providers, ensure timely reporting and payment to benefit vendors and excellent customer service for employees
• Effectively solve complex employee inquiries and escalations with appropriate support from SMEs, support stakeholders’ requests
• Collaborate with the HR Benefits team to implement changes in country benefits, participate in implementation efforts and participate in transition and reengineering projects on a country/regional/global level along with other projects
• Ensure process documentation is up to date, drive simplification and enhance effectiveness measures through continuous improvement, also focusing on preventing any gaps in the processes and compliance with internal controls

Skills

HR experience

Operations experience

Communication skills

Time management

Problem solving

Education

Bachelor's degree or equivalent

Tools

MS Excel

Microsoft Office

Job description

Citi HR Benefits Operations Analyst in Poland supports benefits programs across countries. You’ll handle data entry, enrollment to disenrollment processes, payroll inputs and reporting, and act as a liaison with vendors to ensure timely payments and excellent service to employees.

The role emphasizes documenting processes, driving simplification, and cross-country collaboration, with a hybrid work model and a competitive benefits package.