HR Benefits Operations Analyst

Citi; New York (NY); Hybrid; USD 22,000 - 32,000; Full time

Benefits offered by this job

Defined Contribution Pension Plan 6%

Private Medical Care Package

Life Insurance

Employee Assistance Program

Parental Leave and other benefits

Job summary

Citi HR Benefits Operations Analyst in Poland supports benefits programs across countries. You’ll handle data entry, enrollment to disenrollment processes, payroll inputs and reporting, and act as a liaison with vendors to ensure timely payments and excellent service to employees.

The role emphasizes documenting processes, driving simplification, and cross-country collaboration, with a hybrid work model and a competitive benefits package.

Qualifications

• Previous experience in Human Resources or Operations preferred
• Proficient in Microsoft Office with emphasis on MS Excel
• Ability to meet deadlines while dealing with multiple priorities
• Clear and concise written and verbal communication skills
• Proven organization and time management skills
• Demonstrated problem-solving skills
• Bachelor’s/University degree or equivalent experience

Responsibilities

• Manage all benefits and T&A related data /administration during employee lifecycle from enrollment to disenrollment for different countries including data entry, document distribution, payroll inputs and reporting along with ad hoc tasks
• Invoice processing, validation and payment registration in the system
• Act as key contact person with benefit vendors, act as the bridge between the organization, the employees and the benefits providers, ensure timely reporting and payment to benefit vendors and excellent customer service for employees
• Effectively solve complex employee inquiries and escalations with appropriate support from SMEs, support stakeholders’ requests
• Collaborate with the HR Benefits team to implement changes in country benefits, participate in implementation efforts and participate in transition and reengineering projects on a country/regional/global level along with other projects
• Ensure process documentation is up to date, drive simplification and enhance effectiveness measures through continuous improvement, also focusing on preventing any gaps in the processes and compliance with internal controls

Skills

HR experience

Operations experience

Communication skills

Time management

Problem solving

Education

Bachelor's degree or equivalent

Tools

MS Excel

Microsoft Office

Job description

HR Benefits Operations Analyst

Job Req Id:

26992857

Location(s):

Warsaw, Mazovia, Poland

Job Type:

Hybrid

Posted:

Sep. 10, 2026

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Are you looking for a career move that will put you at the heart of a leading financial institution?

By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The HR Benefits Operations Analyst is an entry-level position responsible for providing operations support services for employee Benefits programs. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.

What you’ll do

• Manage all benefits and T&A related data /administration during employee lifecycle from enrollment to disenrollment for different countries including data entry, document distribution, payroll inputs and reporting along with ad hoc tasks
• Invoice processing, validation and payment registration in the system
• Act as key contact person with benefit vendors, act as the bridge between the organization, the employees and the benefits providers, ensure timely reporting and payment to benefit vendors and excellent customer service for employees
• Effectively solve complex employee inquiries and escalations with appropriate support from SMEs, support stakeholders’ requests
• Collaborate with the HR Benefits team to implement changes in country benefits, participate in implementation efforts and participate in transition and reengineering projects on a country/regional/global level along with other projects
• Ensure process documentation is up to date, drive simplification and enhance effectiveness measures through continuous improvement, also focusing on preventing any gaps in the processes and compliance with internal controls

What we’ll need from you

• Previous experience in Human Resources or Operations preferred
• Proficient in Microsoft Office with an emphasis on MS Excel
• Ability to meet deadlines while dealing with multiple priorities
• Consistently demonstrates clear and concise written and verbal communication skills
• Proven organization and time management skills
• Demonstrated problem-solving skills
• Bachelor’s/University degree or equivalent experience

What we can offer you

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee's pensionable earnings (PPE Program)
• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
• Employee Assistance Program financed by Employer
• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)
• Sport Card for employees subsidized via Social Benefits Fund and
• Sport Cards for certain family members available at preferential rates
• Additional benefits from Company's Social Benefit Fund, in particular:
• Holidays Allowance, support for sport and cultural activities, team building events.
• Additional day off for volunteering
• Cafeteria/ flex benefit - a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.
• Opportunity to receive an annual discretionary incentive award
• Special offers and discounts for employees
• Copy and paste the URL below into a new tab on your web browser to view the Remuneration Regulations extract:https://tbcdn.talentbrew.com/company/287/cms/v3/docs/policies/RemunerationRegulations-KeyProvisions-CitibankEurope_plc_05012025_A.pdf

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

#LI-BV1

Job Family Group:

Operations - Core

Job Family:

Operations Support

Time Type:

Full time

Primary Location Full Time Salary Range:

81 660,00 zł - 119 240,00 zł

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

View Citi's EEO Policy Statement and the Know Your Rights poster.