Junior HR Customer Care Specialist

Citi; New York (NY); Hybrid; USD 16,000 - 24,000; Full time

Benefits offered by this job

Pension Plan

Private Medical Care

Life Insurance

Parental Leave

Sport Card

Job summary

Join Citi Solutions Center Poland as a Junior HR Customer Care Specialist, an entry level role supporting Citi employees with HR inquiries across pay, benefits, and data. You will work in a hybrid setup, primarily in Warsaw, collaborating with the HR team to ensure timely responses and a high standard of customer service.

You’ll need fluent Polish and English (min B2), strong communication, and a proactive attitude. This position offers career growth within Citi’s global HR function.

Qualifications

• Fluent in Polish and English (min. B2)
• Experience with HR processes and inquiries
• Strong written and verbal communication
• Analytical mindset and attention to detail
• Ability to work under pressure and meet deadlines

Responsibilities

• Answer HR-related inquiries from Citi employees, former employees and third-party vendors
• Ensure timely completion of tasks according to regional/global targets
• Maintain professional etiquette and prioritize tasks
• Proactively ensure continuity of HR Connect channels (ticketing, hotline)
• Educate employees on self-service tools
• Support process improvements for efficiency and satisfaction

Skills

Polish & English

HR processes

Analytical skills

Team player

High School diploma

Education

High School diploma

Job description

Junior HR Customer Care Specialist

Job Req Id:

26968334

Location(s):

Warsaw, Mazovia, Poland

Job Type:

Hybrid

Posted:

Sep. 10, 2026

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Are you looking for a career move that will put you at the heart of a leading financial institution? Then bring your skills and knowledge to Citi’s HR (Human Resources) Team. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview:

Junior HR Customer Care Specialist is an entry level position responsible for contributing to the delivery of day-to-day HR support in coordination with the Human Resources Team. The overall objective of this role is to provide assistance to the employees as an first line of contact through approved contact channels. The areas that are support by this role are various HR Operation related topic including: pay inquiries, employee data, time and absence, benefits.

This position is a great stepping stone to your further development in the Citi HR Team.

What you'll do:

• Deliver support in the form of answering HR related inquiries to HR Customers including Citi employees, former employees and third-party vendors in the areas related but not limited to pay, tax, time and absence, benefits, employee data and system navigation via approved contact channels
• Ensure tasks completion in a timely manner with respect to the targets as defined by the regional and global management
• Maintain high standard of professional etiquette and work ethics as well as proper task prioritization
• Proactively act to ensure continuity of service on all HR Connect support channels such as ticketing platform and employee hotline.
• Educate employees on how to efficiently utilize self-service tools through direct access channels.
• Assist in process improvement efforts to increase efficiency and employee satisfaction.

What we’ll need from you:

• Working knowledge of HR business processes
• Full proficiency in both Polish and English language (min. B2) is a must (written and verbal language skills).
• Experience in identifying process improvements and supporting associated implementation efforts
• Team player with a clear and concise written and verbal communication
• Proven analytical skills and attention to detail
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• High School diploma or equivalent
  

What we can offer you:

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
• Employee Assistance Program financed by Employer
• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)
• Sport Card for employees subsidized via Social Benefits Fund and
• Sport Cards for certain family members available at preferential rates
• Additional benefits from Company’s Social Benefit Fund, in particular:
• Holidays Allowance, support for sport and cultural activities, team building events.
• Additional day off for volunteering
• Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.
• Opportunity to receive an annual discretionary incentive award
• Special offers and discounts for employees
• Copy and paste the URL below into a new tab on your web browser to view the Remuneration Regulations extract: https://tbcdn.talentbrew.com/company/287/cms/v3/docs/policies/RemunerationRegulations-KeyProvisions-CitibankEurope_plc_05012025_A.pdf

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

#LI-BV1

Job Family Group:

Operations - Core

Job Family:

Operations Support

Time Type:

Full time

Primary Location Full Time Salary Range:

0,00 zł - 7 636 000,00 zł

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

View Citi’s EEO Policy Statement (opens in new window) and the Know Your Rights (opens in new window) poster.