HR Support & Benefits Specialist

TriNet; Atlanta (GA); Sur place; USD 44 000 - 66 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision plans

Life and disability insurance

401(k) savings plan

Employee stock purchase plan

11 company observed holidays

PTO and comprehensive leave program

Résumé du poste

TriNet is looking for a Customer Support Services Specialist in Atlanta, GA to be the first point of contact for employee inquiries across payroll, benefits, and HR topics. You will answer calls, emails, and chats, document interactions in Salesforce, and strive for first contact resolution.

You will triage, escalate when needed, and work to resolve issues quickly while delivering an empathetic, professional experience.

Qualifications

• Typically 2+ years of Customer Service experience.
• Typically 2+ years HR or related payroll and benefits experience preferred.
• Fluent English; bilingual a plus.

Responsabilités

• Provide excellent customer service to TriNet clients and worksite employees in payroll, benefits and HR inquiries.
• Resolve general, low complexity inquiries via phone, email, chat and service cases.
• Document all customer interactions in the CRM system (Salesforce) and manage open cases to resolution quickly.

Connaissances

Customer service

CRM systems

Phone support

Microsoft Office

Salesforce

PeopleSoft

English fluency

Outils

Salesforce

PeopleSoft

Microsoft Office

Description du poste

TriNet is looking for a Customer Support Services Specialist in Atlanta, GA to be the first point of contact for employee inquiries across payroll, benefits, and HR topics. You will answer calls, emails, and chats, document interactions in Salesforce, and strive for first contact resolution.

You will triage, escalate when needed, and work to resolve issues quickly while delivering an empathetic, professional experience.