HR Benefits Support Specialist

Mothership; Phoenix (AZ); On-site; USD 37,000 - 46,000; Full time

Job summary

A leading company in financial services seeks a detail-oriented Customer Service Representative to manage HR benefits inquiries in Phoenix. This role involves being the first point of contact for customers, providing exceptional service, and maintaining in-depth knowledge of HRS products. Ideal candidates should possess strong communication skills and be proficient in various software applications.

Qualifications

• Strong customer service and communication skills required.
• Proficiency in using computer software such as HRIS and Salesforce.
• Detail-oriented with a proactive approach is necessary.

Responsibilities

• Serve as the first point of contact for participant inquiries.
• Handle daily participant calls, providing real-time support.
• Log and document participant interactions to optimize service.

Skills

Customer service

Communication

Proficiency in HRIS

Proficiency in Salesforce

Proficiency in Sungard

Proficiency in ORS

Job description

A leading company in financial services seeks a detail-oriented Customer Service Representative to manage HR benefits inquiries in Phoenix. This role involves being the first point of contact for customers, providing exceptional service, and maintaining in-depth knowledge of HRS products. Ideal candidates should possess strong communication skills and be proficient in various software applications.