HR Analyst

Protouch Staffing; Arizona; On-site; USD 55,000 - 75,000; Full time

Job summary

Protouch Staffing is hiring a Human Resource Analyst to assist in administering HR services and programs. You will work within the HR Case Management system, answering queries and resolving issues in line with policies.

You will interact with employees, managers, and candidates by phone, email, and case systems, ensuring accurate data and timely responses. Collaboration and continuous improvement are expected.

Qualifications

• College degree or relevant HR experience preferred.
• Strong communication and customer service skills required.
• Analytical mindset with problem-solving abilities and attention to detail.

Responsibilities

• Respond to questions and support employees and managers on HR policies, data, and systems.
• Maintain professional, customer-focused image of the company.
• Provide status updates and guidance to stakeholders and peers on case resolutions.

Skills

Communication

Customer service

Analytical thinking

Problem solving

Detail oriented

Team player

Microsoft Office

HRIS knowledge

Education

Bachelor's degree or higher in HR

Tools

HRIS systems (Workday/PeopleSoft/ServiceNow)

Job description

Job Description

Job Description:

As a Human Resource Analyst, you will assist in the administration of various Human Resource services and programs. Utilizing the HR Case Management system, you will interact with all levels of employees, prior employees and job candidates via phone calls and submitted questions to answer queries and resolve issues in compliance with HR Services, company, and legal policies.

Primary Duties:

1. Responds to questions and supports employees and managers on HR policies and processes, HR systems, employee data, and assists with data updates. Inquiries may come in via multiple channels (e.g., email, phone, case management system). Utilizes knowledge base, call tracking systems and/or third party resources to educate employees and managers of the HR Services available to them. Encourages self-service tools such as the HR Portal and other systems when appropriate. Escalates non-routine matters to appropriate subject matter experts.

2. Portrays a positive, professional, customer and delivery orientated image of the company.

3. Provides continuous status updates, guidance, and information to key stakeholders and peers within the HR functional area team(s) to ensure case resolution. Provides feedback and recommends process improvements to management.

4. Ensures high-quality standards for all activities, initiatives, and tasks. Adheres to all service level agreements (SLAs) established for the HR Services team. Appropriately documents case details and relevant information in the case management system.

5. Ensures appropriate documentation for HR Services processes are up-to-date.

6. May be responsible for training other HR Service Center analysts.

Company Description

Protouch Staffing is a trusted staffing partner specializing in connecting skilled professionals with top employers. While we originally focused on healthcare staffing, we've expanded into legal and other domains to meet evolving workforce needs across industries.

Required Technologies

Qualifications - External

A College or University degree and/or relevant work experience in human resources is preferred.

Skills:

• Excellent oral and written communication
• Customer service orientation
• Analytical
• Problem solving skills
• Detail oriented
• Works effectively as a team member
• Proficient in Microsoft Office suite of tools
• Basic knowledge of human resource programs a plus
• HRIS application tools/system knowledge (e.g. PeopleSoft, Service Now, Workday, etc.) - Workday experience a plus

Company Description

Protouch Staffing is a trusted staffing partner specializing in connecting skilled professionals with top employers. While we originally focused on healthcare staffing, we've expanded into legal and other domains to meet evolving workforce needs across industries.