Customer Service for Human Resources

PRI Technology; False Pass (AK); On-site; USD 25,000 - 39,000; Full time

Job summary

PRI Technology is seeking a proactive HR Support Specialist to serve as the first point of contact for employee HR inquiries by phone and email in Alaska.

You will research Workday transactions, benefits and payroll questions, and support HR processes while delivering empathetic, accurate responses and helping modernize HR service delivery with AI-enabled tools. Collaborating with HR partners and leadership, you will help identify trends, update SOPs, and contribute to training initiatives.

Qualifications

• High School Diploma or GED required.
• 1+ year of contact center or relevant customer support experience required; 2 years preferred.
• 2 to 4 years of Human Resources experience.
• Experience supporting HR processes such as benefits, payroll, employee relations, talent management, talent acquisition, or HR operations.
• Comfortable navigating Workday; Workday reporting experience is a plus.
• Strong attention to detail and ability to follow established procedures accurately.
• Proven ability to meet quality assurance, service level agreement, and customer satisfaction expectations.
• Strong problem-solving skills with the ability to research issues, gather facts, and make sound decisions.
• Excellent communication, organizational, and prioritization skills.
• Ability to work in a fast-paced environment while maintaining professionalism, accuracy, and empathy.
• Strong collaboration skills with the ability to build relationships across all levels of the organization.

Responsibilities

• Serve as a helpful and professional point of contact for employee HR inquiries via phone and email.
• Research and resolve complex questions related to Workday transactions, benefits, payroll, employee relations, and other HR processes.
• Provide empathetic, accurate, and thorough responses while building trust with colleagues.
• Support the modernization of HR service delivery technology, including AI-enabled tools and system improvements.
• Partner with HR Centers of Excellence, MyHR stakeholders, leadership, and internal teams to support new and existing HR work requests.
• Use data, metrics, and customer feedback to identify trends, address service gaps, and recommend process improvements.
• Help maintain and update standard operating procedures, knowledge base content, reports, and internal documentation.
• Support customer satisfaction, service level agreement, quality assurance, and operational performance goals.
• Participate in system testing, updates, enhancements, and HR transformation initiatives.
• Assist with audits of MyHR work to ensure accuracy, consistency, and compliance with established processes.
• Cross-train on visa and immigration-related work as needed.
• Participate in ongoing training and, when appropriate, help facilitate training for the team.

Skills

Attention to detail

Excellent communication

Problem-solving

Organizational skills

Empathy

Education

High School Diploma or GED

Tools

Workday

Job description

Job Description

Job Description

Key Responsibilities:

• Serve as a helpful and professional point of contact for employee HR inquiries via phone and email.
• Research and resolve complex questions related to Workday transactions, benefits, payroll, employee relations, and other HR processes.
• Provide empathetic, accurate, and thorough responses while building trust with colleagues.
• Support the modernization of HR service delivery technology, including AI-enabled tools and system improvements.
• Partner with HR Centers of Excellence, MyHR stakeholders, leadership, and internal teams to support new and existing HR work requests.
• Use data, metrics, and customer feedback to identify trends, address service gaps, and recommend process improvements.
• Help maintain and update standard operating procedures, knowledge base content, reports, and internal documentation.
• Support customer satisfaction, service level agreement, quality assurance, and operational performance goals.
• Participate in system testing, updates, enhancements, and HR transformation initiatives.
• Assist with audits of MyHR work to ensure accuracy, consistency, and compliance with established processes.
• Cross-train on visa and immigration-related work as needed.
• Participate in ongoing training and, when appropriate, help facilitate training for the team.

Required Qualifications:

• High School Diploma or GED required.
• 1+ year of contact center or relevant customer support experience required; 2 years preferred.
• 2 to 4 years of Human Resources experience.
• Experience supporting HR processes such as benefits, payroll, employee relations, talent management, talent acquisition, or HR operations.
• Comfortable navigating Workday; Workday reporting experience is a plus.
• Strong attention to detail and ability to follow established procedures accurately.
• Proven ability to meet quality assurance, service level agreement, and customer satisfaction expectations.
• Strong problem-solving skills with the ability to research issues, gather facts, and make sound decisions.
• Excellent communication, organizational, and prioritization skills.
• Ability to work in a fast-paced environment while maintaining professionalism, accuracy, and empathy.
• Strong collaboration skills with the ability to build relationships across all levels of the organization.