HR OPERATIONS ANALYST

Norfolk Southern; Honolulu (HI); On-site; USD 65,000 - 90,000; Full time

Job summary

Norfolk Southern is seeking a Human Resource Analyst in Honolulu, Hawaii, to handle day-to-day HRIS actions and to analyze HR data, metrics, and statistics for leadership decisions. This role leads transformational changes within HR across the organization.

The position requires a Bachelor's degree in a related field or equivalent experience and strong Excel and Office skills, with the ability to communicate clearly and maintain confidentiality in a fast-paced environment.

Qualifications

• Bachelor's degree in HR, information systems, psychology, or a business-related field and/or equivalent experience.
• Proficiency in Excel including PivotTables, INDEX/MATCH, VLOOKUP, IF/AND statements.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.

Responsibilities

• Execute personnel and organizational changes within the HRIS (SuccessFactors).
• Provide technical support, troubleshooting, training, and guidance to HRIS users.
• Compile and analyze HR metrics and data from multiple sources, including the HRIS.
• Prepare reports and dashboards, present findings to senior leadership, and recommend actionable changes.
• Identify and recommend short- and long-term goals, milestones, and benchmarks for key performance metrics.
• Answer frequently asked questions via phone and electronically from employees and external parties regarding standard policies, benefits, hiring processes, etc.; refer more complex questions to appropriate HR staff or other department supervisors.
• Complete Forms I-9, verify I-9 documentation, and maintain I-9 files.
• Provide clerical and administrative support to the HR department, including reconciling invoices.
• Perform other duties as assigned.

Skills

Analytical thinking

Excel

Communication

Interpersonal skills

Organizational skills

Time management

HR principles

Office suite

Confidentiality

Education

Bachelor's degree in HR, IS, Psychology or Business

Tools

Microsoft Excel

Microsoft Office Suite

Job description

The Human Resource Analyst role is responsible for executing day‑to‑day functions involving the processing of organizational management actions in the HRIS (SuccessFactors). The analyst will collect, compile, and analyze HR data, metrics, and statistics, and apply these insights to make recommendations to HR leadership. The position will be part of, and lead, transformational changes within HR that impact the department and the broader organization.

Responsibilities

• Execute personnel and organizational changes within the HRIS (SuccessFactors).
• Provide technical support, troubleshooting, training, and guidance to HRIS users.
• Compile and analyze HR metrics and data from multiple sources, including the HRIS.
• Prepare reports and dashboards, present findings to senior leadership, and recommend actionable changes.
• Identify and recommend short‑ and long‑term goals, milestones, and benchmarks for key performance metrics.
• Answer frequently asked questions via phone and electronically from employees and external parties regarding standard policies, benefits, hiring processes, etc.; refer more complex questions to appropriate HR staff or other department supervisors.
• Complete Forms I‑9, verify I‑9 documentation, and maintain I‑9 files.
• Provide clerical and administrative support to the HR department, including reconciling invoices.
• Perform other duties as assigned.

Required Skills & Abilities

• Strong analytical, technical, and problem‑solving skills.
• Proficiency in Microsoft Excel, including data analysis functions such as PivotTables, INDEX/MATCH, VLOOKUP, IF/AND statements.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Working understanding of human resource principles, practices, and procedures.
• Excellent time‑management skills with a proven ability to meet deadlines.
• Ability to function well in a high‑paced and at times stressful environment.
• Proficiency with Microsoft Office Suite or related software.
• Ability to keep information confidential.

Education & Experience

Bachelor's degree in human resources, information systems, psychology, or a business‑related field and/or equivalent experience.

Equal Employment Opportunity

Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity.