HR Accommodations & Accessibility Specialist

Aston Carter; United States; Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Paid time off

Job summary

Aston Carter is seeking a Workplace Accommodations Specialist in Austin, TX, on a contract basis. The role supports the day-to-day employee accommodations program, guiding requests from intake to resolution with a strong emphasis on policy discipline and confidentiality.

You will review documentation, coordinate with Employee Relations, HR, Legal, and Benefits, and maintain thorough, compliant case records while delivering timely, empathetic outcomes.

Qualifications

• 5+ years of relevant professional experience in Human Resources, Employee Relations, workplace accommodations, leave or disability management, employee case management, or a closely related field.
• Demonstrated experience managing complex or sensitive employee matters that require policy interpretation, judgment, and discretion.
• Proven ability to interpret and apply established policies, procedures, and program guidance to individual circumstances.
• Strong written and verbal communication skills, particularly when conveying sensitive information or decisions to employees and stakeholders.
• Experience partnering effectively across HR/People functions and working collaboratively with multiple stakeholders.
• Strong case management skills, including documentation, organization, and consistent follow-through.
• Ability to work independently, manage competing priorities, and determine when additional consultation or escalation is appropriate.
• Demonstrated ability to handle confidential and sensitive employee information with a high level of discretion.
• Proficiency with Microsoft Office for documentation, communication, reporting, and record management.
• Experience in HR support and HR administration, including handling employee records and HR-related processes.
• Experience in employee relations, including handling employee concerns, issues, and sensitive interactions.
• Familiarity with leave management, disability management, and related programs such as FMLA.

Responsibilities

• Manage employee accommodation requests from initial intake through final resolution, following established program processes and guidance.
• Review information and documentation submitted in support of accommodation requests and determine when additional information or clarification is needed.
• Guide each request through the appropriate review, approval, and documentation steps, ensuring alignment with program requirements.
• Maintain timely, clear, and thoughtful communication with employees throughout the process, including setting expectations, outlining next steps, and sharing outcomes.
• Manage multiple active cases simultaneously while prioritizing effectively and maintaining strong follow-through and attention to detail.
• Apply established accommodation policies, program guidance, and decision frameworks to individual employee circumstances in a consistent manner.
• Evaluate requests objectively while recognizing when unique situations require judgment, further analysis, or additional consultation.
• Make or facilitate decisions within defined authority and engage appropriate partners when additional review or escalation is required.
• Ensure recommendations and decisions are thoroughly documented and compliant with program standards and recordkeeping expectations.
• Identify unusual, complex, or recurring scenarios and surface them as opportunities for additional guidance, clarification, or program enhancements.
• Work closely with Employee Relations, the accommodations program owner, People/HR teams, and other internal Centers of Excellence on complex or sensitive cases.
• Collaborate with stakeholders to understand employee needs, business considerations, and feasible accommodation options.
• Help employees, managers, and internal partners understand the accommodations process, their roles, and their responsibilities within it.
• Recognize when a request requires consultation or escalation and promptly engage the appropriate partners, such as Employee Relations, Legal, or Benefits.
• Build and maintain trusted relationships with employees and stakeholders while upholding appropriate program boundaries and confidentiality.
• Maintain accurate, complete, and up-to-date case documentation and employee records in accordance with program standards.
• Execute established processes consistently to support strong and compliant program delivery.
• Support case tracking, reporting, and the identification of recurring issues, trends, and opportunities for improvement.
• Surface opportunities to refine processes, clarify guidance, and enhance the experience for employees and managers.
• Support additional accommodations program activities and projects as needed, including initiatives related to workplace experience, leave and disability management, and broader HR programs.

Skills

Policy interpretation

Written and verbal communication

Case management

Confidentiality

Cross-functional collaboration

Microsoft Office

HR administration

Leave and disability management

FMLA knowledge

Independent work

Tools

HR information systems

Job description

Aston Carter is seeking a Workplace Accommodations Specialist in Austin, TX, on a contract basis. The role supports the day-to-day employee accommodations program, guiding requests from intake to resolution with a strong emphasis on policy discipline and confidentiality.

You will review documentation, coordinate with Employee Relations, HR, Legal, and Benefits, and maintain thorough, compliant case records while delivering timely, empathetic outcomes.