Workplace Accommodations Specialist

EPITEC; Austin (TX); On-site; USD 37,000 - 40,000; Full time

Job summary

EPITEC in Austin, TX is seeking an experienced Workplace Accommodations Specialist to support the day-to-day execution of our employee accommodations program. This onsite role involves reviewing requests, applying policies, and coordinating with partners to move cases toward timely resolution.

The ideal candidate will manage sensitive matters with discretion, demonstrate policy interpretation skills, and partner across HR/People, Legal, and Benefits to ensure compliant, confidential handling of

Qualifications

• 5+ years of professional experience in Human Resources, Employee Relations, workplace accommodations, leave or disability management, or related field.
• Experience handling complex or sensitive employee matters requiring policy interpretation and discretion.
• Ability to apply established policies and guidance to individual cases.
• Strong written and verbal communication, especially with sensitive information.
• Experience partnering across HR/People and with multiple stakeholders.
• Excellent case management, documentation, and organizational skills.

Responsibilities

• Manage accommodation requests from intake to resolution.
• Review supporting information and request additional documentation when needed.
• Guide requests through review, approval, and documentation processes.
• Communicate expectations, next steps, and outcomes to employees.
• Manage multiple active cases with prioritization and follow-through.
• Collaborate with Employee Relations, HR/People, Legal, Benefits, and other partners.
• Help employees and managers understand the accommodation process and responsibilities.
• Identify when escalation or consultation is needed.
• Maintain accurate case documentation and records.
• Support reporting and identification of trends in accommodation requests.

Skills

Human Resources

Employee Relations

Workplace accommodations

Leave management

Disability management

Employee case management

Policy interpretation

Discretion

Job description

Contract Duration: 6 Months, Potential Extension

Location: Austin, TX

Work Setting: Onsite

Pay Rate: $27.00 - $29.00/hr.

About the Role

We are seeking an experienced Workplace Accommodations Specialist to support the day-to-day execution of an employee accommodations program. This individual will work directly with employees and internal partners to review accommodation requests, navigate established review and approval processes, apply program policies and guidance, and help move requests toward timely and thoughtful resolution.

The ideal candidate will have experience managing sensitive employee matters, applying policy, exercising sound judgment, and maintaining confidentiality. Direct experience supporting workplace accommodations is strongly preferred.

Key Responsibilities

Manage Accommodation Requests

• Manage employee accommodation requests from intake through resolution.
• Review supporting information and identify when additional documentation or clarification is needed.
• Guide requests through established review, approval, and documentation processes.
• Communicate with employees regarding expectations, next steps, and outcomes.
• Manage multiple active cases while maintaining appropriate prioritization and follow-through.

Apply Policy & Exercise Sound Judgment

• Apply established accommodation policies, program guidance, and decision frameworks to individual circumstances.
• Evaluate requests consistently while recognizing when additional consultation is necessary.
• Make or facilitate decisions within established authority and engage appropriate partners when additional review is required.
• Ensure recommendations and decisions are properly documented.
• Identify unusual or recurring situations that may require additional program guidance.

Partner Across the Organization

• Collaborate with Employee Relations, HR/People teams, Legal, Leave/Disability, Benefits, and other relevant internal partners.
• Work with stakeholders to understand employee needs, business considerations, and available accommodation options.
• Help employees, managers, and internal partners understand the accommodation process and their responsibilities.
• Recognize when a request requires consultation or escalation.
• Build trusted relationships while maintaining confidentiality and appropriate program boundaries.

Support Program Execution

• Maintain accurate and complete case documentation and records.
• Execute established processes consistently and in accordance with program standards.
• Support case tracking, reporting, and identification of recurring issues or trends.
• Identify opportunities to improve processes, clarify guidance, and strengthen the employee and manager experience.
• Support additional accommodation program activities and projects as needed.

Required Qualifications

• 5+ years of relevant professional experience in Human Resources, Employee Relations, workplace accommodations, leave or disability management, employee case management, or a related field.
• Experience managing complex or sensitive employee matters requiring policy interpretation, judgment, and discretion.
• Ability to interpret and apply established policies, procedures, and program guidance to individual circumstances.
• Strong written and verbal communication skills, particularly when handling sensitive information or decisions.
• Experience partnering across HR/People functions and working with multiple stakeholders.
• Strong case management, documentation, organizational, and follow-through skills.
• Ability to work independently, manage competing priorities, and recognize when escalation or additional consultation is appropriate.
• Ability to handle confidential and sensitive employee information with discretion.

Preferred Qualifications

• Direct experience managing workplace accommodation requests.
• Experience supporting employees through an accommodation review or interactive process.
• Experience reviewing accommodation-related information and documentation and identifying when additional information is required.
• Experience applying workplace accommodation policies and established program guidance.
• Experience partnering with Employee Relations, Legal, Leave/Disability, Benefits, HR/People Partners, or similar functions.
• Experience documenting accommodation decisions and maintaining accurate case records.
• Experience supporting accommodation programs within a large, complex, or global organization.