HP LaserJet - Technical Support Representative

HP; Michigan; Presencial; USD 33 000 - 44 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Paid time off

Resumo da oferta

HP is seeking a LaserJet Field Support Technician to service HP LaserJet and DesignJet printers across Eastern Michigan, including Flint & Saginaw. The role requires hands-on hardware and software support, troubleshooting, and independent problem solving, with 50% travel.

Minimum 3–5 years in related field or an associate degree with less experience. We offer comprehensive benefits and a competitive hourly pay range of $24–$32, with standard health, dental, vision, disability coverage and

Qualificações

• 3–5 years of work experience in printer service or technical support.
• Experience with HP LaserJet and DesignJet products.
• Strong problem-resolution and customer-facing skills.

Responsabilidades

• Maintain high customer satisfaction by clarifying needs.
• Provide on-site or remote software/service support for local accounts.
• Respond to service questions and customer relations issues.

Conhecimentos

HP LaserJet

DesignJet

PC repair

Customer support

Formação académica

Associate Degree (technical)

Diploma (technical)

Ferramentas

HP DesignJet Software

Printer firmware

Descrição da oferta de emprego

Description -

Location: Flint & Saginaw, MI region

Job Description

HP is seeking a LaserJet Field Support Technician with existing field technical support knowledge/skills of HP LaserJet and DesignJet Printers to complete a variety of assignments & tasks supporting customers throughout Eastern Michigan. Experienced understanding of the general & technical aspects of supporting customers servicing HP Printers and DesignJets. Experience repairing PCs (laptops and desktops) is a plus. Works on assignments that are routine to complex in nature and require technical problem resolution and independent judgment. Allocates own time efficiently. Receives general instructions on all work.

Responsibilities:

• Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.
• Handle Customer-relation problems promptly and appropriately, escape issues according to established procedures.
• Provide software service, post- sales or service delivery support for local accounts on standard systems.
• Respond to service, product, technical, and Customer- relations questions .

Education and Experience Required:

Minimum Vocational/Diploma/ Associate Degree (technical field) equivalent with 3-5 years of working experience in related fields, or Degree holder with no or less than 2 years relevant working experience.

Knowledge and Skills:

• Knowledge & experience supporting HP LaserJet, DesignJet & PC products
• Thorough knowledge of organization and policies.
• Comprehensive business, technical, or functional knowledge, as well as basic project management skills and communication and analytical problem-solving skills.
• Ability to build and maintain ongoing relationships with customers, peers and support partners.
• Ability to perform while under high-pressure situations.
• 50% travel required

The pay range for this position is $24 to $32 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
  • 4-12 weeks fully paid parental leave based on tenure
  • 13 paid holidays
  • 15 days paid time off (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job

Services

Schedule

Full time

Shift

No shift premium (United States of America)

Travel

50%

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal”