HP LaserJet - Technical Support Representative

Hewlett Packard Co.; Flint (MI); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Flexible Spending Account

Parental leave

Paid holidays

Paid time off

Job summary

Hewlett Packard Co. in Flint, MI is seeking a LaserJet Field Support Technician to provide on-site and regional support for HP LaserJet and DesignJet printers. The role requires 3–5 years of related experience and a technical diploma or degree.

Travel up to 50% within Eastern Michigan is expected as you resolve hardware and software service issues. You will deliver post-sales service, answer technical questions, and maintain strong customer relationships, working under general supervision to

Qualifications

• Knowledge & experience supporting HP LaserJet, DesignJet & PC products.
• Thorough knowledge of organization and policies.
• Comprehensive business, technical, or functional knowledge, plus basic project management, communication and problem-solving skills.
• Ability to build and maintain relationships with customers, peers and support partners.
• Ability to perform under high-pressure situations.

Responsibilities

• Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.
• Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures.
• Provide software service, post- sales or service delivery support for local accounts on standard systems.
• Respond to service, product, technical, and Customer- relations questions.

Skills

HP LaserJet & DesignJet support

PC repair experience

Customer relations

Travel readiness 50%

Education

Technical diploma/associate degree

Tools

HP DesignJet

HP LaserJet

PC repair tools

Job description

HP LaserJet - Technical Support Representative**Description -****Location:** Flint & Saginaw, MI region **Job Description**HP is seeking a LaserJet Field Support Technician with existing field technical support knowledge/skills of HP LaserJet and DesignJet Printers to complete a variety of assignments & tasks supporting customers throughout Eastern Michigan. Experienced understanding of the general & technical aspects of supporting customers servicing HP Printers and DesignJets. Experience repairing PCs (laptops and desktops) is a plus. Works on assignments that are routine to complex in nature and require technical problem resolution and independent judgment. Allocates own time efficiently. Receives general instructions on all work. ***Responsibilities:**** Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.* Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures.* Provide software service, post- sales or service delivery support for local accounts on standard systems.* Respond to service, product, technical, and Customer- relations questions . ***Education and Experience Required:*** Minimum Vocational/Diploma/ Associate Degree (technical field) equivalent with 3-5 years of working experience in related fields, or Degree holder with no or less than 2 years relevant working experience. ***Knowledge and Skills:**** Knowledge & experience supporting HP LaserJet, DesignJet & PC products* Thorough knowledge of organization and policies.* Comprehensive business, technical, or functional knowledge, as well as basic project management skills and communication and analytical problem-solving skills.* Ability to build and maintain ongoing relationships with customers, peers and support partners.* Ability to perform while under high-pressure situations.* 50% travel required The pay range for this position is $24 to $32 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. **Benefits:**HP offers a comprehensive benefits package for this position, including:* Health insurance* Dental insurance* Vision insurance* Long term/short term disability insurance* Employee assistance program* Flexible spending account* Life insurance* Generous time off policies, including; + 4-12 weeks fully paid parental leave based on tenure + 13 paid holidays + 15 days paid time off (US benefits overview)The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.